Performance Officer
SKILLS
FULL DESCRIPTION
Are you passionate about using quality and performance insights to drive real improvements in adult social care?
We are too—and we’re looking for someone like you to join our Quality and Performance team.
Our mission is to help senior and operational managers make the best use of intelligence from data, quality audits, feedback, and consultation. By identifying what’s working well and where we can improve, we aim to make a real difference to the lives of the people we support.
We’re about to implement a new social care case management system. This fixed-term role (until March 2027) will help us maintain momentum on our current priorities while ensuring we’re ready to report effectively from the new system.
We're based at 1 Staffordshire Place, Stafford and work on a hybrid basis. We work flexibly to cover our operating hours between 9am and 5pm Monday to Friday.
Job Details
Are you passionate about using quality and performance insights to drive real improvements in adult social care?
We are too—and we’re looking for someone like you to join our Quality and Performance team.
Our mission is to help senior and operational managers make the best use of intelligence from data, quality audits, feedback, and consultation. By identifying what’s working well and where we can improve, we aim to make a real difference to the lives of the people we support.
We’re about to implement a new social care case management system. This fixed-term role (until March 2027) will help us maintain momentum on our current priorities while ensuring we’re ready to report effectively from the new system.
We're based at 1 Staffordshire Place, Stafford and work on a hybrid basis. We work flexibly to cover our operating hours between 9am and 5pm Monday to Friday.
Main Responsibilities
You’ll work across Adult Social Care and Safeguardingand also support colleagues in Commissioning and Public Health. The role focuses on using data to understand and improve service quality, and you’ll be involved in:
- Developing self-service dashboards using Power BI
- Analysing data to generate insights
- Running performance clinics with service leads to celebrate success, challenge performance, and identify improvement actions
- Writing deep-dive analysis reports
- Completing national and regional data returns
- Collaborating with the wider team to integrate customer feedback and quality audits
- Supporting continuous learning and improvement
The Ideal Candidate
What you’ll bring:
- Curiosity – you ask the right questions to uncover insights and opportunities
- The ability to turn data and feedback into clear, actionable reports
- Strong communication and relationship-building skills
- Experience using tools like Power BI or Excel to extract, prepare, and analyse data
- Confidence to constructively challenge and support managers using data and intelligence
- A collaborative mindset, working across the County Council and Midlands Partnership University NHS Foundation Trust
You don’t need prior experience in adult social care—we’ll support you to learn the subject area.
Interested? Let’s talk.
An advert can only tell you so much. If you’d like to know more, please get in touch with Craig Woods, Quality & Performance Manager, or Chris Wheeler, Senior Performance Officer.
- Shortlisting: week commencing 27 April 2026
- Interviews: 11 May 2026
We’re happy to talk flexible working and welcome applications on a full-time or part-time basis. Internal candidates are welcome to apply on a secondment basis (with prior manager approval).
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.