Tenancy Enforcement Officer

Job Details

We have an exciting opportunity for the right person to join our busy and high‑performing Private Sector Housing Team at [Employer hidden]. This is a key enforcement role at the forefront of implementing the new protections introduced by the Renters’ Rights Act 2025, helping to ensure that residents are safe, secure and treated fairly in the private rented sector.

As a Tenancy Enforcement Officer, you will play a vital role in investigating illegal evictions and landlord harassment, taking proportionate and effective enforcement action, and supporting tenants to understand and exercise their rights. You will work closely with colleagues across housing, legal services and partner agencies, contributing to a service that is committed to raising standards and protecting some of our most vulnerable residents.

Key responsibilities

You will:

• Investigate complaints of illegal eviction and harassment, gathering evidence and taking appropriate enforcement action
• Use powers under the Renters’ Rights Act 2025, Protection from Eviction Act 1977, Housing Act 1988 and related legislation
• Prepare prosecution files, attend court and tribunals, and issue civil penalties where offences are proven
• Provide clear, practical advice to tenants and landlords on their rights and responsibilities
• Intervene directly to support tenants at risk of unlawful eviction or harassment
• Work collaboratively with the wider Private Sector Housing team to improve standards in the private rented sector
• Engage with stakeholders through advice, training and awareness‑raising activities

About you

We are looking for someone who:

• Has experience of housing enforcement, tenancy relations or regulatory work, or a strong background in investigation and enforcement
• Has a sound understanding of housing and tenancy legislation, or the ability to quickly develop this knowledge
• Is confident gathering evidence, interviewing parties and making defensible enforcement decisions
• Can communicate clearly and sensitively with tenants, landlords and partner organisations
• Is organised, resilient and comfortable working in a fast‑paced, sometimes challenging environment
• Is committed to fairness, professionalism and high standards of public service

Why work for [Employer hidden]?

Telford is a modern, growing borough with a strong sense of community, surrounded by countryside yet well connected to the West Midlands and beyond. The Council is ambitious, supportive and focused on making a real difference for residents.

In return, we offer:

• A supportive and experienced team environment
• The opportunity to work on high‑profile new legislation that genuinely improves people’s lives
• Flexible working arrangements to support work‑life balance
• Ongoing training, development and career progression
• A generous local government pension scheme and employee benefits

Join us

If you want to be part of a team that stands up for tenants, tackles poor practice and helps shape the future of private renting, we would love to hear from you.

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people — and that means building a workforce that reflects our community. At [Employer hidden], everyone belongs, and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at [Employer hidden] including our full list of benefits.

 Please note: We do not hold a sponsorship licence for visas.

Attached documents

Job Description & Person Specification

Company

Join Team Telford – Where People Make the Difference

We’re proud to be the *LGC Local Authority of the Year 2025* – and it’s all thanks to our incredible people.

At [Employer hidden], we don’t just deliver services – we protect, care, and invest in our borough. Our teams are trusted, supported, and empowered to make a real impact.

We offer:

A friendly, inclusive and dynamic workplace, competitive pay, generous benefits, flexible working and great development opportunities.  A culture that celebrates diversity and champions inclusion.

If you’re passionate about making a difference, we’d love to hear from you.

We’re proud to be a Disability Confident Employer and we actively welcome applications from all backgrounds. Diversity makes us stronger — and we’re committed to creating a workplace where everyone can thrive.

We offer a guaranteed interview schemefor eligible candidates and have clear policies supporting inclusive recruitment, including for ex-offenders and trans and non-binary applicants.

Need help applying? Call our HR Helpdesk on [contact hidden] or email [contact hidden].

⏳ *Heads up: we may close applications early if we get a high volume of great candidates — so don’t wait!*