Elective Home Education (EHE) Case Officer

Job Details

Are you passionate about improving outcomes for children and families? Do you have strong communication skills, an eye for detail, and experience working with children, young people or families? If so, we’d love to hear from you.

We are seeking a motivated and child centred Elective Home Education (EHE) Case Officer. This is an exciting opportunity to support the Local Authority’s statutory duties around Elective Home Education and to work directly with families to help ensure every child receives a suitable and efficient education.

As an EHE Case Officer, you will play a key role in supporting our EHE Advisory Teachers by:

• Gathering and reviewing information from families to support assessments.
• Preparing reports, letters and documentation to a high standard.
• Maintaining accurate and secure case records and data systems.
• Supporting home visits and ensuring lone working procedures are followed.
• Liaising with schools, internal teams and partner agencies to support statutory and safeguarding processes.
• Providing clear advice, guidance and signposting to parents.
• Contributing to multi agency meetings and information sharing.
• Supporting low level casework and routine monitoring under the direction of the EHE Advisory Teachers.

This role requires strong organisation, excellent communication skills and a commitment to safeguarding and promoting the welfare of children. We are looking for someone who:

• Has experience working with children, young people or families.
• Can communicate clearly, calmly and confidently with a wide range of people.
• Is able to gather, interpret and organise information effectively.
• Can produce high quality written work and maintain accurate records.
• Works with empathy, professionalism and a child centred approach.
• Is confident using IT systems and digital tools.
• Understands (or is willing to learn about) Elective Home Education, safeguarding and relevant statutory guidance.
• Can manage competing priorities and work both independently and collaboratively.

Please note: This role is full time, fixed term for 12 months.

Please click on the links below to view the job description and person specification.

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We believe great services start with great people — and that means building a workforce that reflects our community. At [Employer hidden], everyone belongs, and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments

Find out further information about working at [Employer hidden] including our full list ofbenefits.

 ️ Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

 Please note: We do not hold a sponsorship licence for visas

Attached documents

EHE Case Officer JD.pdf

Company

Join Team Telford – Where People Make the Difference

We’re proud to be the *LGC Local Authority of the Year 2025* – and it’s all thanks to our incredible people.

At [Employer hidden], we don’t just deliver services – we protect, care, and invest in our borough. Our teams are trusted, supported, and empowered to make a real impact.

We offer:

A friendly, inclusive and dynamic workplace, competitive pay, generous benefits, flexible working and great development opportunities.  A culture that celebrates diversity and champions inclusion.

If you’re passionate about making a difference, we’d love to hear from you.

We’re proud to be a Disability Confident Employer and we actively welcome applications from all backgrounds. Diversity makes us stronger — and we’re committed to creating a workplace where everyone can thrive.

We offer a guaranteed interview schemefor eligible candidates and have clear policies supporting inclusive recruitment, including for ex-offenders and trans and non-binary applicants.

Need help applying? Call our HR Helpdesk on [contact hidden] or email [contact hidden].

⏳ *Heads up: we may close applications early if we get a high volume of great candidates — so don’t wait!*