Business Support Officer - Free School Meals
SKILLS
FULL DESCRIPTION
This is an exciting opportunity to join a dynamic, friendly team which delivers practical support as part of Warwickshire Children and Families Early Support offer. This role is to support the delivery of the FSM service through working with data, checking eligibility and answering queries from parents, carers and schools via our helpline and inbox.
Job Details
12 month fixed-term contract
This is an exciting opportunity to join a dynamic, friendly team which delivers practical support as part of Warwickshire Children and Families Early Support offer. This is a highly rewarding role which requires work with families and schools on a helpline to enable children in Warwickshire to access their free school meals (FSM) entitlement.
[Employer hidden — view at passion-project.co.uk] is a top performing two tier authority with a reputation for innovation and efficiency. If you can match our ambition to drive [Employer hidden] forward, we would like to hear from you.
About the team and role
You will be working alongside the Warwickshire Family Information Service (FIS), who provides information, guidance and signposting about a wide range of subjects for families and professionals working with families in Warwickshire. They are also responsible for the administration of free school meals (FSM) in Warwickshire.
This role is to support the delivery of the FSM service through working with data, checking eligibility and answering queries from parents, carers and schools via our helpline and inbox. You will also play a crucial part in implementing national policy change around FSM for the 2026/27 academic year to ensure as many eligible children as possible are able to access their FSM in Warwickshire.
Now is an exciting time to be part of our team as Warwickshire begins to embed our Families First teams who support the young people in our County. Our approach is about locality working, multi disciplinary and multi agency teams that support the whole family. Building strong partnerships with local services, Health, Police and Education.
If you want to build strong relationships and connections with families, join Warwickshire’s Children and Families service. Click here to find out more about [Employer hidden]’s Children and Families Service.
Our Offer to you includes:
- Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload.
- We also offer a Refer a Friend package for some roles. Terms and Conditions apply
Key skills and experience required
We are looking for a highly organised individual with experience in data input and interrogation, who is also confident in talking to members of the public and passionate about supporting services that make a real difference to children and young people. Experience using Synergy software is also beneficial, although not essential and training will be provided.
For further information please see the Job Description and Person Specification below;
Business Support Officer – Free School Meals
Working for Warwickshire – *This is the difference you make:***
[Employer hidden] is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!
At [Employer hidden] we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for [Employer hidden] is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund.
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Click here to view the benefits at [Employer hidden].
Additional Information:
[Employer hidden] are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. [Employer hidden] adheres to the Rehabilitation of Offenders Act 1974.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
If you are applying for this role on a secondment basis please ensure you have permission from your line manager.
To discuss the role please contact Becca Bunker - [contact hidden]
Closing Date: 5th May 2026
Interview Date: 14th May 2026
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [contact hidden] and we will make every effort to meet your specific requirements.
[Employer hidden] is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. Seemore