Service Support Officer - Contact Centre

Job Details

Sandwell Children's Trust rated as a Good Provider.

At Sandwell Children’s Trust we strive for excellence to improve the lives of children. Our ‘Sandwell Deal’, brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.

What we can offer you:-

• Generous annual leave of up to 29 days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.​​​​

Hours - 37 per week

This post is office based at the Hollies Contact Centre, Smethwick

12 months fixed term contract

Sandwell Children’s Trust has a 12-months fixed term contract for a Service Support Officer based at the Hollies Contact Centre, to provide Business Admin Support throughout the service.The role is to support a busy Family Centre with all aspects of administration.  The role includes reception duties, greeting visitors face to face, call handling and message taking, dealing with incoming and outgoing post, issuing and maintaining petty cash, managing shared inboxes and dealing with requests from Family Support Workers.You will be responsible for supporting new employees with the use of equipment and using the in-house Children’s system to obtain information and uploading documents to Children’s records.

About you:

• Will hold NVQ Level 2 in Business Administration or equivalent.
• Be able to demonstrate previous experience of working in a business admin role
• You need to be IT literate with experience of using Microsoft Office packages.
• Have good communication and telephone skills.
• Have good organisational skills and ability to prioritise your own workload.
• You must also be able to work independently and work well as part of a team.

​​​​​​o, if you think your future could lie with a 'Good' Team at Sandwell Children’s Trust, then we’d love to hear from you.

To apply please click on the link below to complete an application form and view the Sandwell Deal:-

https://sandwelldeal.co.uk/apply/

Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.

Company

At Sandwell Children’s Trust we strive for excellence to improve the lives of children. To achieve this, we know how important it is to retain and attract high performing, forward thinking and innovative people and provide them with all the support they need.

With a culture of collaboration, partnership working and the child at the heart of everything we do, it really is an exciting time to join Sandwell Children’s Trust.

Working for us

There are lots of great reasons to work with us in Sandwell Children’s Trust. From a generous rewards package to a culture of learning and development. Our 12 reasons to work for Sandwell Children’s Trust sets us apart as the place to grow your career and feel part of a great team. Please visit the Sandwell Deal and our 12 reasons via this hyperlink: https://sandwelldeal.co.uk/

There are many benefits for working for us too:

• Flexible working patterns that suit you and all of our roles have well-defined career progression.
• Access to our Learning & Development portal offering virtual training programmes, learning & development info bursts, learning events and much more.
• The latest technology enabling more effective and streamlined working.
• Detailed and effective appraisals to strengthen your practice.
• Access to a range of family friendly policies.

Benefits & Rewards

• Up to £6,500 re-location package
• Generous annual leave entitlement, plus 5 additional days for long service recognition.
• The opportunity to purchase up to 10 days additional holiday through our salary sacrifice scheme.
• Your birthday off paid in addition to annual leave entitlement and 8 bank holidays, plus a concessionary day at Christmas.
• Membership of the Local Government Pension Scheme, this is a nationwide career average scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Reimbursement of Social Work England registration
• 24/7 access to free and confidential employee counselling service
• Access to a range of discounts on products and services
• Salary sacrifice schemes for cars, bikes and technology.
• Refer a friend scheme
• Wellbeing initiatives and forums
• Discounted gym membership
• Eye care vouchers

About Sandwell

Sandwell sits in the heart of the West Midlands and has a diverse population of 341,729 people. While Sandwell is the 12th most deprived local authority in England, it is a community where our families have high aspirations and where we pride ourselves on equality of opportunity and our adaptability and resilience.

We have excellent and affordable transport links, quality housing at affordable prices and an abundance of entertainment, arts, culture and history right on the doorstep.

For all recruitment enquiries please email [contact hidden] and one of our friendly team will call you to discuss opportunities with the Trust.