Central Control Room Supervisor
SKILLS
FULL DESCRIPTION
Central Control Room Supervisor
Permanent
Grade C- £35,412 - £44,075 per annum
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Job Details
Central Control Room Supervisor
Are you an experienced supervisor with a passion for people, technology, and essential services?
We’re looking for a motivated Central Control Room Supervisor to help deliver our 24/7 Security Central Control Room Service, providing vital support that keeps our residents and customers safe every day.
About the Role
As a Central Control Room Supervisor, you’ll oversee the day-to-day operation of a busy, customer-focused control room. Working within a 24/7 environment, you’ll ensure services are delivered safely, professionally, and to the highest standard.
This is a frontline leadership role where your decisions and support will make a real difference to people’s safety, wellbeing, and peace of mind.
This is based on site at our control room in Birmingham B7.
Key Responsibilities
- Supervise the 24/7 operation of the Central Control Room, ensuring compliance with procedures and service standards
- Lead, motivate, and support a team of control room operatives, promoting an inclusive and high-performing culture
- Monitor performance against KPIs, service levels, and customer satisfaction targets
- Act as an escalation point for incidents and emergencies, making clear, confident decisions
- Support service development and continuous improvement across Security operations
- Champion the effective use of technology, including alarms and CCTV.
What We’re Looking For
- Proven experience supervising or managing teams in a control room, security, care, call-centre, or emergency services environment
- Strong leadership skills with a supportive, calm, and professional approach
- Experience working with technology-enabled services or security systems (or the willingness to learn)
- Excellent communication and decision-making skills, especially under pressure
- A genuine commitment to customer service, quality, and value for money
Why Join Us?
- Play a key role in delivering services that protect and support vulnerable people
- Be part of a forward-thinking, professional team
- Opportunity to influence service improvement and innovation
- A role where your leadership truly makes a difference
If you’re ready to step into a meaningful supervisory role within a vital 24/7 service, we’d love to hear from you.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting.
Unfortunately, we cannot consider any applications without a CV attached