Business Customer Advisor

Job Details

About the Team The Economy & Growth service works with partners, District and Boroughs, businesses and communities to drive growth, productivity and investment across Warwickshire. We aim to deliver practical, high‑quality support that helps Warwickshire’s economy and local businesses start, grow and succeed.

About the Role As a Business Customer Advisor, you’ll be the first point of contact for the new Warwickshire Business Growth Service, providing responsive, friendly and expert business triage. You’ll guide businesses to the right support, manage enquiries, maintain accurate records, working closely with local partners, District and Borough and a range of colleagues from across the council, to help connect businesses with the appropriate advice and support.

Success in this role means delivering excellent customer service, understanding business needs quickly, and helping the team achieve strong economic outcomes for the county.

Key Requirements

• Understanding and experience of working with business
• Strong customer relationship skills
• Understanding of CRM and data capture used for various reporting requirements

For further information please see the Job Description and Person Specification.

**Working for Warwickshire – *This is the difference you make***

[Employer hidden — view at passion-project.co.uk] is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At [Employer hidden] we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for [Employer hidden] is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivupbenefits and discounts platform.

Click here to view the benefits at [Employer hidden].

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

If you are applying for this role on a secondment basis please ensure you have permission from your line manager.

To discuss the role please contact Isobel Woods, Head of Economy and Skills - [contact hidden]

Closing date: Midnight on Thursday 30th April

Interview date:Friday 8th May

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [contact hidden]and we will make every effort to meet your specific requirements.

[Employer hidden] is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. Seemore

Company

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub