Digital Support Officer

Job Details

[Employer hidden]

CUSTOMER SERVICES

Digital Support Officer

£31,022- £33,699 per annum

Hybrid working contract

37 hours per week

Permanent

Located in the heart of Staffordshire, Tamworth is a vibrant and well‑connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Exciting times lie ahead as the Council delivers major transformation, including multi‑million‑pound investment such as the Future High Street Fund, helping to restore the town centre as a thriving community hub. Working for [Employer hidden] means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment.

As part of our new corporate plan, we’re transforming how we serve our community through digital services. We are looking for a Digital Support Officer who will focus on building, testing, deploying and supporting digital solutions within the Netcall suite of products.  This role is for you if you enjoy:

• Building and configuring digital solutions from clearly defined requirements.
• Working hands-on with systems to build customer forms, case management workflows and contact centre functionality.
• Testing, fixing and deploying solutions, including UAT, support and go live readiness.
• Following agreed designs and specifications and delivering them accurately and on time. Specifications will also include the development of AI and robotic automation.
• Creating clear training materials and user guidance for systems you have built and deployed.
• Troubleshooting system issues and working with teams and suppliers to resolve them.
• Support continuous improvement by implementing approved change control.

To succeed in this role, you will need:

• Excellent organisational and data management skills, with the ability to manage multiple pieces of work simultaneously, ensuring accuracy and meet deadlines.
• Proven experience building, configuring and testing digital solutions through to go live using a low code platform ideally Netcall.
• The ability to follow requirements closely and deliver solutions to agreed specifications and standards.
• Strong analytical and problem-solving skills.
• Highly developed interpersonal skills to work effectively with colleagues, users and suppliers.
• Excellent ICT and GDPR awareness.

This role has a strong technical focus and is suited to someone who enjoys hands on low code solution development, working with workflows, data structures and process automation to deliver practical, high quality, customer orientated digital services

Why join us? You’ll be part of a forward-thinking organisation focussed on delivering practical, high quality digital services. You will join a friendly and supportive team where your work directly improves customer experience and operational efficiency.

If you’re passionate about technology, innovation, and making a difference, we’d love to hear from you. Use of the Netcall suite of products is desirable but not essential, the right mindset for delivery and build is.

This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.

We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about the role please contact Joanne Shaw, Digital Customer Experience Manager, at [contact hidden].

For further information and to apply please visit Tamworth BC Jobs.

Late applications and/or CVs will not be accepted.  Agencies need not apply.

If you have any queries about the recruitment process, please email [contact hidden].

Closing date:   23 April 2026

Interview date:  6 May 2026

Using Artificial Intelligence (AI) - We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting.

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.

[Employer hidden] is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services.  We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | [Employer hidden].

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.