Tenancy Relations Officer - Ref: EE01026

Job Details

Tenancy Relations Officer - Ref: EE01026
G8: £39,152- £41,771 per annum.
Hours: 37 hours per week
Term: Permanent
Our Service & Main Purpose of the Role:
Our Housing & Customer Engagement Service area covers a wide remit including Private sector team, homelessness and housing options, asylum seeker and refugee, Gypsy and Roma Traveller, affordable housing and policy. We are looking for a Tenancy Relations Officer with relevant qualifications and experience.
- To protect tenants from unlawful eviction, discrimination and poor practice within the private rented sector, ensuring residents can live safely and securely.
- Provide specialist advice to tenants and landlords on their rights and responsibilities under housing legislation and assist in the resolution of disputes, including rent arrears, maintenance issues, and eviction processes.
- To carry out and assist investigations and enforcement to protect residential occupiers, promote housing rights, tackle criminal, rogue and irresponsible landlords and prevent homelessness.
- To work closely with other council services such as Housing & Welfare, Legal services and other partners on complex and sensitive cases.
The successful candidate will play a pivotal role in ensuring the safety and quality of private sector housing while actively engaging with the new duties outlined in the Renters Rights Bill.
Key requirements of the Job:
- Degree level or similar qualification relevant to homelessness, housing, law, social work equivalent, customer service or information advice and guidance or evidence of extensive experience in tenancy related field.
- Qualification or formal training in an enforcement-related discipline.
- Experience of providing advice on housing and tenancy requirements to landlords and tenants.
- Significant experience of working in a housing environment, or recent experience of working in a housing or support service.
- Proven experience in a housing-related role, such as a tenancy officer, housing advisor, or similar position.
- Experience of applying homelessness and housing related legislation and caselaw
- Knowledge of legislation, guidance and case law relevant to the role.
- Good level of competency to prepare witness statements, and give evidence in court or tribunal, for prosecutions/hearings.
- An understanding of the rights and responsibilities of landlords and tenants and the changes brought in by the Renters Rights Act 2025.
- Confident in managing conflict, challenging behaviour and emotionally sensitive situations with calmness and professionalism.
- Understanding of application of the statutory duties and powers under the Housing Act 2004, Housing & Planning Act 2016, the Renters Rights Act 2025 and related Regulations
- A good level of effective IT skills and the ability to understand and develop the use of ICT to achieve work objectives.
- A valid UK Driving Licence is essential.

Our offer to the successful candidates:
- We will pay your applicable professional annual membership fees
- You will be part of a forward thinking and supportive team
- Smart working - you will work in ways that gets the best outcomes
- Generous Annual Leave Entitlement (24 days holiday per annum + Bank Holidays)
- Flexi time - being able to accrue up to 3 additional flexi leave days in a 13 week period
- An attractive Local Government Pension Scheme
- An opportunity to join a savings salary sacrifice scheme
- Training and progression opportunities dependent on your qualification and performance
This post is based on working from home and from the office depending on the needs of the service
You will be joining a friendly team committed to providing safe and healthy housing. At Walsall we embrace teamwork and personal development, and you will have the opportunity to develop your skills.
For further information about this role, please contact Carol Jones (Team Leader - Housing Standards) via email; [contact hidden]
View Job Description and Employee Specification
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
At [Employer hidden — view at passion-project.co.uk], we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your ‘Supporting Information’ - reflects your own voice.
Closing date: 8th May 2026