Digital & AI Trainer

Job Details

The [Employer hidden — view at passion-project.co.uk] is seeking two enthusiastic Digital & AI Trainers to join our Digital & IT service at an exciting stage of transformation. We are accelerating how we use digital, AI and automation to help colleagues work smarter and more efficiently—while ensuring safe, responsible and compliant use.

As a Digital & AI Trainer, you will lead the design, delivery and continuous improvement of training focused on Microsoft 365, especially Microsoft Copilot, generative AI, and AI‑enabled automation, helping teams across the council build confidence and capability through practical, role‑specific learning.

These posts will deliver a blend of online learning and face‑to‑face workshops, supporting colleagues at all levels of digital confidence—moving beyond generic e‑learning to the hands‑on support staff have told us they need.

What you’ll be doing?

• Lead the design, coordination and delivery of AI and Copilot training across the council, including tailored sessions for different teams, job roles and levels of digital maturity.
• Provide advice and practical guidance on Microsoft Copilot, generative AI and automated agents, helping teams identify safe, appropriate opportunities to improve productivity and service delivery.
• Develop and maintain high‑quality learning resources (guides, e‑learning modules, demo videos, case studies and best practice examples), contributing to a shared knowledge hub.
• Promote and embed safe and responsible AI use, working alongside Information Governance, data quality and cyber security colleagues to reinforce compliant practice.
• Work proactively with employees, managers, Heads of Service and senior leaders to identify skill gaps and prioritise training that delivers real operational value.
• Collaborate with People Change Leads and Copilot Champions to deliver bespoke support and evaluate training impact, adapting content based on feedback and need.

Why this role matters

We are building strong momentum in AI and automation delivery, and we have growing interest across services. What colleagues consistently tell us they need next is practical, role‑specific, hands‑on training to build confidence and unlock benefits safely and consistently. These two posts are a key part of that step‑change.

If you would like an informal discussion about these opportunities, please contact James Amphlett, Chief Digital Officer, email [contact hidden]

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.