Customer Coordinator

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Berkshire
TYPE
Temporary
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Motor Finance FCA regulations Customer Support Financial Regulations

FULL DESCRIPTION

Customer Coordinator (6-Month Temporary Contract)
£17.14 per hour | Hybrid Working (2 days from home)
Full-Time | 35 hours per week | Monday–Friday (9:00am–5:00pm)
An exciting opportunity has arisen for a Customer Coordinator to join a well-established and highly respected organisation within the financial services sector. This is a fantastic role for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering exceptional service.

Key Responsibilities

  • Handling inbound and outbound calls with customers and dealerships to a high standard
  • Responding professionally to customer emails and written correspondence
  • Maintaining accurate and up-to-date customer records and case notes
  • Supporting customers experiencing financial difficulty or vulnerable circumstances with empathy and care
  • Ensuring compliance with internal policies and relevant financial regulations
  • Liaising with external partners regarding arrears management and asset returns
  • Identifying and escalating potential fraud cases or “gone away” customers
  • Meeting quality assurance standards across all customer interactions

Working Pattern & Flexibility

  • 35 hours per week, Monday to Friday (9:00am–5:00pm)
  • Option to compress lunch breaks across 4 days for a 2:00pm finish on the fifth day (subject to team coverage)
  • Hybrid working: opportunity to work from home 2 days per week (business needs dependent)
  • Requirement to work 1 in every 3–4 Saturdays
  • 1–2 bank holidays per year, with time off in lieu provided

About You

  • Previous experience within customer service and/or motor finance
  • Strong communication skills with the ability to build rapport and trust
  • Empathetic and professional, particularly when handling sensitive situations
  • Highly organised with the ability to multitask and prioritise effectively
  • Comfortable working under pressure in a busy environment
  • A collaborative team player with a proactive approach
  • Awareness of FCA regulations and Consumer Duty

Additional Information

  • This role is subject to satisfactory DBS and financial checks, as well as references
  • Experience within the motor finance sector is advantageous but not essential

Why Apply?

  • Competitive hourly rate of £17.14
  • Hybrid working and flexible hours
  • Opportunity to gain experience within a reputable financial services environment
  • Supportive and collaborative team culture
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