Technical Support Executive – Java & Python
🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Dumfries
TYPE
Full-time
LEVEL
Entry-level
SALARY
£45,000 / year
CATEGORY
IT
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Java
Python
SQL
Troubleshooting
Ticketing Systems
Linux/Windows environments
FULL DESCRIPTION
Published by
admin
on
8 January 2026
Categories
Tags
Remote
Scotland, Dumfries
From 35000 to 45000/annual
Type: Full time
Sector: IT
Key Responsibilities
- Provide technical support for applications built using Java and Python
- Troubleshoot application errors, bugs, and performance issues
- Analyse logs, error messages, and system behaviour to identify root causes
- Assist users with technical queries via email, phone, or ticketing systems
- Escalate complex issues to development teams with detailed documentation
- Support application deployments and updates
- Maintain support documentation, FAQs, and incident reports
- Monitor systems to ensure uptime and reliability
- Follow IT support processes and SLAs
Required Skills & Qualifications
- Basic to intermediate knowledge of Java and Python
- Understanding of application support and troubleshooting concepts
- Familiarity with databases and SQL for basic queries
- Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow)
- Basic knowledge of Linux/Windows environments
- Strong communication and problem-solving skills
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