IT & Systems Support Engineer
🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Aberdeen
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Windows 11
Microsoft Office 365
Active Directory
Networking
Troubleshooting
Customer Service
FULL DESCRIPTION
IT & Systems Support Engineer
Richard Irvin, an RSK Group company, is recruiting for an IT & Systems Support Engineer to join their team in Aberdeen, UK. This full-time, permanent position involves providing IT support, troubleshooting technical issues, and managing user accounts.
Responsibilities:
- Act as the first point of contact for IT support issues, escalating where necessary.
- Troubleshoot and resolve incidents related to laptop hardware, Microsoft Office 365, Windows OS, printers, network connectivity, and other core systems.
- Provide support remotely, over the phone, and in person when required.
- Assist in maintaining and updating IT documentation, asset records, and support procedures.
- Help achieve companywide ISO 27001 accreditation.
- Manage user accounts and permissions in Active Directory, Exchange Online, Azure and other systems.
Qualifications and Experience:
- Proven experience in an IT Support or similar technical support role.
- Strong knowledge of Windows 11 and Microsoft Office 365.
- Experience with Active Directory, Group Policy, Exchange Online, Azure, and basic networking (TCP/IP, DNS, DHCP).
- Good understanding of IT hardware, peripherals, and mobile devices.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and manage workload effectively.
- Full UK Driving license
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