Associate, Studio Experience

Associate, Studio Experience

地點 United Kingdom

地位 Part-Time

### About the Role

At [Employer hidden — view at passion-project.co.uk] Studios, we don’t just film workouts; we create world-class experiences. We are looking for a high-energy, customer-obsessed professional to be the face of our studio. As a Studio Experience Associate, you will be the heartbeat of the member journey, ensuring every person who walks through our doors feels the power of the [Employer hidden] community. If you thrive in a fast-paced environment and are passionate about delivering "above and beyond" service, you’ll fit right in.

### Your Daily Impact

• Elevated Member Experience: Act as a brand ambassador, providing elite hospitality from check-in to post-class meet-and-greets. You’ll lead studio tours, handle queries with poise, and manage "surprise and delight" moments like milestones and swag bags.
• Studio Operations & Production Support: Drive the energy of our live productions by managing class occupancy, standby lists, and audience placement. You’ll work seamlessly with the production team to ensure every class is full, high-energy, and runs according to studio safety standards.
• System & Admin Mastery: Navigate our digital ecosystem (TeamUp, G-Suite, Slack) to manage bookings, troubleshoot account issues, and maintain studio logs with precision.
• Collaborative Versatility: Support the wider team on diverse activations, including corporate bookings, special events, and miscellaneous administrative tasks to keep the studio running at peak performance.

### You Bring to [Employer hidden]

• Hospitality Pro: Proven experience in customer service or hospitality with a "member-first" philosophy and a genuine interest in the health and fitness industry.
• Dynamic Communicator: Exceptional interpersonal skills with the ability to maintain professional etiquette across all platforms—in person, over the phone, and via email.
• Proactive Problem Solver: A self-starter with a "can-do" attitude who can prioritize tasks and pivot quickly in a high-intensity, fast-paced environment.
• Technical Savvy: Reliable, computer literate, and ready to master various software systems.
• Flexible Availability: Ability to support the needs of a global production schedule, including early mornings (5 AM), late nights (10 PM), weekends, and holidays.

- *Note: Part-time roles require a minimum of 3 days of availability, including Friday, Saturday, and Sunday.*

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