Customer Care Full time- Forfar McDonald's

Overview

[Employer hidden — view at passion-project.co.uk] are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more...........

Benefits

perks

Flexible Working

Work hours that fit around you and life’s surprises.

wellness

Employee Assistance Programme

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

discounts

Travel

Enjoy staycations or trips abroad with discounts on travel fares.

skills

Gain Transferrable Skills

Whether you’re full-time or part-time, your role here will teach you skills for life.

discounts

Groceries & Food

Employee meal discounts at work along with discounts on groceries at major supermarkets.

wellness

Emotional Health Support

Supporting your mental and emotional wellbeing and coping with life events.

perks

Meals at Work

You can choose food from our restaurant menu on your break and can even try the latest promotions.

discounts

Discounted Gym Memberships

Stay fit and healthy with discounts on gym memberships.

perks

Financial Support

Guidance on managing your finances and how to save for long term goals.

discounts

Books & Entertainment

Access great discounts on PC and video games, magazines, books and music.

perks

Life Assurance

Providing a tax-free lump sum to your loved ones, helping reduce financial worries at a difficult time.

discounts

Fashion

Get discounts at hundreds of major high-street and online retailers.

wellness

Health Insurance

Free health insurance that covers you and your family.

discounts

Health & Beauty

From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.

recognition

Employee of the month

Recognising you for living our values through the great work you do.

discounts

Utilities

Receive discounts at high-street and online homeware stores.

wellness

Values Heroes

We live by our values and we reward those who demonstrate their commitment to them.

recognition

Length of service

Your length of service doesn’t go unnoticed – we reward you with monetary benefits for long service.

wellness

Physical Health Support

Helping you make healthy lifestyle choices and address health issues.

recognition

Bonus Potential

Receive extra financial rewards for your hard work, in addition to your salary.

allowance

Premium Shift

If you work overnights, between the hours of midnight and 5am, you’ll earn extra pay.

Show more benefitsShow less

MEET THE McD's TEAM

Crew Member

Play video

"There’s always support as you’re doing the role."

Transcript

Shift Leader

Play video

"You have the opportunity to develop and progress, McDonald’s has such a great training programme and has supported me to become a Shift Leader."

Transcript

Customer Experience Leader

Play video

"I enjoy talking to the customers, that's what i love about my job at McDonald’s."

Transcript

MEET THE McD's TEAM

Crew Member

Play video

"There’s always support as you’re doing the role."

[00:01] My name is Chelsea. I have

[00:03] worked here for three years and my role

[00:06] is crew member.

[00:08] Back when I started at [Employer hidden], I was

[00:11] very quiet very withdrawn very within myself. I'm pretty

[00:14] much sprouted into who I am today. On shift

[00:17] I'm very much an energetic, jokey person. Like

[00:20]I will use you have a laugh. I feel like I've been supported and valued

[00:23] by people on shift. There's always gratitude going around.

[00:27] And there's always there's always that support there as

[00:30]well as you're doing the role.

[00:32]Yeah, best thing the people, the customers.

[00:36]Flexibility around what days you can't work, what days you can work.

[00:39]Being able to do things with people in store like arranging to

[00:42]maybe meet out and go the other places and just really having that

[00:45]connection within the crew

[00:48]at your store.

[00:50]It's a very lovely thing to have.

[00:52]I still have people that I talk to today that have left the store and

[00:55]move on to different jobs for that that friendship stays there.

Shift Leader

Play video

"You have the opportunity to develop and progress, McDonald’s has such a great training programme and has supported me to become a Shift Leader."

[00:01]My name is Akeem. I've worked

[00:03]at [Employer hidden] for about five and a half years and currently a shift manager. So my

[00:06]role as a shift manager is making sure quality

[00:09]service and cleanliness are at the

[00:12]highest standards it can be while I'm in the restaurant. I'm making sure all

[00:15]the customers that I've connected on that day have had

[00:18]a great visit. So I'd say a typical day as a shift manager

[00:21]is walking in greeting all your

[00:24]staff members, then doing a store walk around.

[00:27]So you start from the outside of the restaurant you'd work

[00:30]all the way inside and making sure you always viewing it from a customers

[00:33]point of view and seeing what they want to see. I'll say

[00:37]how [Employer hidden] has supported me. It's just they always give you the opportunity to

[00:40]develop and progress. They've got such a good training program

[00:43]to become a shift manager. There's amazing training for

[00:46]whatever you want to do [Employer hidden].

[00:49]So I'll say how [Employer hidden] supported me throughout my studies

[00:52]is they're always very flexible with their approach. So at work I've received

[00:55]the employee of the year award because of all the hard work I did

[00:55]for that year and it's just nice to see that [Employer hidden] shows like

[00:58]support and appreciates all the hard

[01:02]work you do in the restaurants. I'd say my favorite thing about working at [Employer hidden]

[01:05]is the people that I work with like such a diverse

[01:12]and just a great bunch of

[01:15]people. It just makes the job so much easier. I think

[01:18][Employer hidden] has helped me to help develop as a person. It's kind of made me a lot

[01:21]more confident because obviously they've trusted me to be a shift manager

[01:24]and they've given me that sense of responsibility.

Customer Experience Leader

Play video

"I enjoy talking to the customers, that's what i love about my job at McDonald’s."

[00:01]Hi, my name is Leslie. I'm a CEL at [Employer hidden] to

[00:03]be a good customer experience leader. I think you need to have a really

[00:06]happy disposition and be willing to get stuck in

[00:09]and be part of a good team. My role at [Employer hidden] is meeting

[00:12]and greeting the customers making sure

[00:15]that they've got a really good experience when they walk

[00:18]through the door. I enjoy talking to the customers. That's what I love about

[00:21]my job at [Employer hidden], making sure everybody's happy getting

[00:24]what they want. I like working with the staff.

[00:27]We're all different ages. We have a really good team spirit.

[00:30]We all get on really well. My role

[00:33]at [Employer hidden] is slightly different than the crew members because

[00:36]as customer experience leaders, we need to step up

[00:39]and make sure that the restaurant is ready for the customers and

[00:42]make sure everybody's happy. I wouldn't go back to any other

[00:45]role now that I'm at [Employer hidden] doing the job I do I just

[00:48]love it.