Customer Care Assistant

Overview

[Employer hidden — view at passion-project.co.uk] are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits

perks

### Flexible Working

Work hours that fit around you and life’s surprises.

wellness

### Employee Assistance Programme

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

discounts

### Travel

Enjoy staycations or trips abroad with discounts on travel fares.

skills

### Gain Transferrable Skills

Whether you’re full-time or part-time, your role here will teach you skills for life.

discounts

### Groceries & Food

Employee meal discounts at work along with discounts on groceries at major supermarkets.

wellness

### Emotional Health Support

Supporting your mental and emotional wellbeing and coping with life events.

perks

### Meals at Work

You can choose food from our restaurant menu on your break and can even try the latest promotions.

discounts

### Discounted Gym Memberships

Stay fit and healthy with discounts on gym memberships.

perks

### Financial Support

Guidance on managing your finances and how to save for long term goals.

discounts

### Books & Entertainment

Access great discounts on PC and video games, magazines, books and music.

perks

### Life Assurance

Providing a tax-free lump sum to your loved ones, helping reduce financial worries at a difficult time.

discounts

### Fashion

Get discounts at hundreds of major high-street and online retailers.

wellness

### Health Insurance

Free health insurance that covers you and your family.

discounts

### Health & Beauty

From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.

recognition

### Employee of the month

Recognising you for living our values through the great work you do.

discounts

### Utilities

Receive discounts at high-street and online homeware stores.

wellness

### Values Heroes

We live by our values and we reward those who demonstrate their commitment to them.

recognition

### Length of service

Your length of service doesn’t go unnoticed – we reward you with monetary benefits for long service.

wellness

### Physical Health Support

Helping you make healthy lifestyle choices and address health issues.

recognition

### Bonus Potential

Receive extra financial rewards for your hard work, in addition to your salary.

allowance

### Premium Shift

If you work overnights, between the hours of midnight and 5am, you’ll earn extra pay.

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