Customer Service Advisor - Fixed-Term/Term-Time

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Ross-on-Wye
TYPE
Full-time
LEVEL
Entry-level
SALARY
£24,765 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Verbal Communication Written Communication Customer Service Organizational Skills Attention to Detail Telephone Manner

FULL DESCRIPTION

Where: Ross-on-Wye

Contracted hours: Part Time

Job Type: Fixed Term

Pay: £24,765.00, Per Annum

Optional Accommodation: No

Customer Service Advisor - Fixed-Term/Term-Time

Our friendly and bustling Customer Service Team help manage school and group bookings for [Employer hidden — view at passion-project.co.uk]'s UK Adventure centres, generating revenue in excess of £60 million a year. Within this role, you will be interacting with teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to book groups of children into our camps and effectively manage all pre-travel administration. You will provide a high level of customer service in order to meet customers' needs and to secure future re-bookings.

Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of [Employer hidden]. Most of the contact you'll make will be over the phone which can often be challenging, given the busy schedules teachers have to work to.

Is this you?

  • Excellent verbal and written communication skills, with a professional and helpful telephone manner.
  • A fantastic listener who is able to appreciate our customer’s needs and provide attractive solutions.
  • Strong organisational skills and keen attention to detail

A place to thrive

Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else… [Employer hidden] is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

  • Happy holidays - 20 days annual leave (+ bank holidays). You’ll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave!
  • Paid time-off to volunteer your time to worthwhile causes.
  • 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
  • Access to our financial wellbeing platform for financial assistance if you need it
  • Big savings and exclusive perks at 100s of high street retailers
  • [Employer hidden] discounted holidays and 20% discount in all our on-site shops

For a full Job Description and Personal Specification please click here

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