About [Employer hidden — view at passion-project.co.uk]

[Employer hidden] is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create [Employer hidden] Originals like BrainBots.

What you’ll be doing

• Own the digital P&L, balancing revenue growth and profitability through trading decisions, contribution margin optimisation and clear performance accountability.
• Lead weekly trading rhythm including forecasting, sell-through management aligned to the commercial calendar.
• Define discount architecture, markdown cadence, bundles and thresholds using elasticity, demand signals and margin guardrails.
• Improve conversion, AOV and repeat purchase through merchandising, UX optimisation, checkout performance and structured experimentation.
• Co-define the commerce roadmap across web and app, using data to prioritize initiatives that scale.
• Work closely with the marketing team to optimize paid media, SEO, email marketing, and social commerce strategies.
• Collaborate with supply chain, fulfillment, and customer service teams to ensure a smooth end-to-end online shopping experience.
• Apply cohort analysis, attribution logic, unit economics and performance modelling to guide decisions and evaluate investment impact.
• Build and lead a high-accountability team, establishing trading cadences, test-and-learn culture and cross-functional decision frameworks.

What you’ll bring

• Proven experience in an eCommerce leadership role within a DTC business; experience at a fast growth startup/scale up is a huge plus
• Strong understanding of eCommerce platforms (Shopify a must-have, Dato highly desirable)
• Expertise in website analytics tools (Google Analytics, Heap, etc.) and A/B testing
• Track record of scaling online sales, optimizing conversion rates, and growing customer lifetime value (LTV)
• Experience with performance marketing, retention strategies, and omnichannel commerce
• Experience collaborating with Product and Technology teams to improve the eCommerce experience on web and app
• Strong leadership, team management, and stakeholder collaboration skills.
• Strong analytical skills with the ability to interpret data and make data-driven decisions
• Passion for digital commerce, customer experience, and brand growth
• Comfortable leveraging AI and automation to scale processes, accelerate insight generation and improve decision quality across trading and operations
• Bachelor's degree
• A passion for audio content and technology
• Ability to think on your feet, and learn fast

Salary

£85,000 - £95,000 based on experience

What you can expect from [Employer hidden]

• Flexibility:Hybrid working - expectation of 1 day a week on average in our London office, but you are welcome to come in more than this. How you meet the minimum expectation is up to you, to ensure you're happy and productive in your role whilst also getting that vital face time with your colleagues. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between the months of June and August.
• Financial: Receive Income Protection, covering long term sickness for up to 2 years and company sick pay that increases with length of service. Life Assurance cover from day one of your service. Workplace Pension offering up to to 3% employer contributions, following probation. Generous employee referral bonus scheme.
• Health & Wellness: Private Medical Insurance via Aviva, or a Wellbeing Allowance to be used for memberships, subscriptions, treatment or therapy. Access to 24/7 Employee Assistance Programme (EAP) through WeCare and unlimited access to Dental advice and guidance via Toothfairy. Bike to work scheme to promote healthier lifestyles.
• Time Off: 25 days of holiday per year, plus bank holidays. On top of this, you also receive your birthday off, plus 1 extra day of holiday for every year worked after you hit your 2 year anniversary, up to 5 extra days. After 4 years of service, you are also eligible for our sabbatical policy offering up to 3 months' of unpaid sabbatical.
• Helping Families: Variety of family-friendly leave, including enhanced maternity, paternity, adoption, fertility, pregnancy loss and carers leave. Unlock savings with our workplace nursery scheme, designed to support parents of preschool-aged children.
• People & Planet: Up to 2 volunteer days a year. A Book Allowance of up to £50 a year to contribute to your professional development.
• Fun Perks: You receive your very own [Employer hidden] player and starter pack of cards! Regular company socials and celebrations, including our annual YotoFest!

Equity and Diversity

At [Employer hidden], we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility and give our team the freedom to balance life and work in ways that suit them.

We're committed to fostering a safe, diverse, and inclusive environment where all individuals, regardless of their background, feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at [Employer hidden] feels heard, respected, and appreciated.

We don’t just embrace differences - we celebrate them. We share audio content from a vibrant and diverse community of creators (check out our DEI selection), and we are building a team that reflects that same diversity. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion. Take a look at our website for more information on our approach to People and Planet.