Administrator

ROLE PURPOSE

The role of Administrator is always to promote [Employer hidden — view at passion-project.co.uk] as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance, and safety standards.

The success of this role will be measured by:

• Branch hours and sales enquiry recording
• Branch client and care worker compliance
• Forming strong relationships with the Frontline Colleagues
• Build relationships with multi-disciplinary working partners
• Business KPI’s met

MAIN RESPONSIBILITIES

• Taking calls for new enquiries, assessing their needs and hours required and passing this over to care planners.
• Reporting and documentation of block contracted hours use for local authority.
• Hospital admission enquiries and dealing with hospital discharges.
• Diary Management of coordinators, field care team and branch manager ensuring meetings, reviews, assessments, organising absence review meetings supervisions, and training are on the relevant calendars
• Ordering of PPE and Office supply for the branch
• Undertake archiving following the established process and ensure it is collected in a timely manner
• Take phone messages – allocate task via email to the relevant person
• Complete initial log of IMS, ensure this is then allocated to branch manager to complete.
• Involvement in any ongoing investigations and completing investigation reports.
• Complete quality assurance and monitoring calls.
• Monitor IRIS compliance and allocate tasks to individuals who need to undertake actions, upload any supporting documentation required
• Book training on to the system when requested and liaise with coordinators to ensure carers availability to attend
• Work alongside FCS/FCM to ensure paperwork required is audited monthly
• Live monitoring of visits and ensuring any alerts are cleared giving an appropriate reason
• Undertake noncomplex audits, upload to teams and file highlighting any actions required and allocate the task to the appropriate colleague
• Build a sound knowledge of the branch’s clients and packages and care staff
• Effective time management
• Ensure all communication is followed up with an email
• Any other task deemed appropriate by Branch Manager
• Provide excellent customer service levels to internal and external users of the business.
• Ability to liaise with a variety of healthcare professionals, social workers, and case managers.

GENERAL RESPONSIBILITIES

• Support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do