Service Delivery Engineer

🔒 Confidential Employer

Posted 21 April 2026

LOCATION

Greater London, UK

TYPE

Contract

LEVEL

Mid-Senior level

SKILLS

Microsoft Intune Entra ID Azure PowerShell Networking ServiceNow

FULL DESCRIPTION

Service Delivery Engineer (SDE) – Contract
Location: Fully remote (initial 2 weeks onsite in Cambridge, with occasional visits)
Duration: 3 months initially
Rate: £500–£650 per day (Outside IR35)
Clearance: SC required
Start: ASAP

Key responsibilities:

Oversee the health, performance and stability of customer platforms
Act as the main technical point of contact for assigned customers
Identify risks, service gaps and improvement opportunities
Support monitoring, alerting and operational best practice
Contribute to service reviews and technical planning
Assist with incident and problem management activities
Maintain accurate technical documentation
Support service transitions into managed support
Drive automation and continuous improvement initiatives

Key requirements:

Proven experience in a managed services environment
Strong stakeholder engagement and communication skills
Background in cloud and endpoint support at a senior level
Hands on experience with Microsoft Intune, Entra ID and Azure
Knowledge of endpoint management including Autopilot
Experience with application deployment and packaging
Solid networking fundamentals including VLANs, routing and secure access
Familiarity with monitoring, automation and scripting (PowerShell)
Experience with ITSM tools such as ServiceNow

Desirable:

Microsoft Defender and security tooling
Certificate based authentication (SCEP, PKCS, Cloud PKI)
Modern networking or SASE platforms
Microsoft Graph automation
Exposure to compliance frameworks
Relevant Microsoft or ITIL certifications

This is a great opportunity for a senior engineer who enjoys combining hands on technical work with customer engagement in a fast paced managed service environment.