Cafe Manager

About this role

We Make [Employer hidden — view at passion-project.co.uk]…

From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

We’re recruiting for a high performing Café Manager to help our business to continue to grow and succeed.

Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people on a daily basis. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service.

Reporting into the Store Manager, you will also:

• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
• Take a leadership role within the store
• Ensure resource is planned thoroughly

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at [Employer hidden]. Explore using our 360 tour, please click here.

About you

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At [Employer hidden] we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

As part of our total rewards package we offer:

• 15% uncapped [Employer hidden] discount for you (both in store and online)
• 10% discount for a designated friend/family member
• 25 days holiday plus 8 statutory holidays pro rata
• Private Aviva Healthcare plan
• Annual bonus scheme
• GPhC fees paid
• Generous company pension contributions
• 4 x life assurance through our company pension scheme
• Enhanced maternity, paternity and adoption schemes
• Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers

Reward & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive.  Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

• Rewarding success
• Pay
• Colleague discounts
• Holidays
• Pension
• Life assurance
• Money off
• Flexible benefits
• Healthcare cash plan
• Wellbeing with Vita Health
• Aviva Digital GP and wellbeing
• Addiction treatment
• Salary finance
• Family Friendly benefits

Plan your journey

Yeadon, Leeds, United Kingdom, LS19 7PP

Google Maps

Learning and development is at the heart of our business

As you can imagine, [Employer hidden] is a busy place to be. There’s lots going on - processes, changes, new initiatives, different ways of working. And that’s just on a Monday morning.

It means there’s a lot to learn. But learning isn’t just about understanding what’s involved in day-to-day workloads. It’s also about growing and developing in your career, too. That’s why we’ve made sure that learning and development is at the heart of our business. We’re here to make sure everyone has everything they need to be their best - and to go as far as they want.

Discover Learning & Development at [Employer hidden]

Our DE&I workstreams

We're proud to have a diverse group of colleagues working here. We want everyone to feel valued in an environment where we promote respect, where they feel a sense of belonging, and feel celebrated as individuals.

These are the moments that matter to them - and they matter to us, too.

Everyone is welcome to get involved in our Ethnic Diversity, Ability, LGBTQ+, Women, and Family & Carers workstreams, too. They’re designed to help us better reflect our customers, colleagues, and communities so we can become an even more inclusive business.

As a business, we love bringing people together. And we think it’s one of the biggest reasons to be part of our team.

Discover our workstreams

Our Process

We've outlined below what our typical process looks like, this can vary slightly depending upon the role or team you've applied for. Our goal is to provide a positive and accessible experience for all applicants, ensuring everyone has the support they need to showcase their best selves.

Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing [contact hidden].

• Find an opportunity that's right for you
• Online Assessment (Customer Assistant roles)
• Let's find out more
• Interview
• Final Stage
• Decision

Ways of Working

Our Ways of Working are like a set of values that define our core beliefs, guide decision-making, and shape our culture and how we operate.

Customer First - I care about our customers and do everything I can to meet their needs

Teamwork - I always play my part in the team, and I recognise we go further together

Working Freely in a Framework - I’m trusted to make my own decisions and encouraged to improve things for customers and for us

Care and Respect - We care more and try harder; for each other, for everyone around [Employer hidden]

Listen and Respond - I take the time to talk with and listen to colleagues and customers, and always do the right thing for the them

Grow Sales, Low Cost - I understand my part in the end-to-end process and look for ways to drive improvement

Life at [Employer hidden] offers more than you imagine.

We’re a Yorkshire based food manufacturer and retailer, and our story began with a simple market stall in Bradford all the way back in 1899. Today, we’re still just as committed to delivering on our promise of 'freshness from farm to fork' for every customer. It’s why we’ve grown to become one of the UK’s leading supermarkets. And, with 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are now more reasons to join us than you can imagine.

Discover Life at [Employer hidden]

MorriStories

• Charlotte
• Replenishment Manager
• My goal is to become an operations manager. I have done the majority of the departmental roles now, so I feel that is the next step.
• Connor
• Operations Manager
• I knew there was a lot of career progression at [Employer hidden] and I've been given fantastic opportunities to develop into Managerial roles.
• Nancy
• Customer Assistant
• My favourite thing about working here is making people happy through our service. I have such wonderful colleagues who can really make me laugh. It's great fun!
• Jake
• Store Manager
• We are a customer centric business and everything that we try and do has customers and colleagues at its heart.
• Dan
• Customer Assistant
• All of my colleagues support me in loads of ways and make the day go faster.
• Charlotte
• Replenishment Manager
• My goal is to become an operations manager. I have done the majority of the departmental roles now, so I feel that is the next step.
• Connor
• Operations Manager
• I knew there was a lot of career progression at [Employer hidden] and I've been given fantastic opportunities to develop into Managerial roles.
• Nancy
• Customer Assistant
• My favourite thing about working here is making people happy through our service. I have such wonderful colleagues who can really make me laugh. It's great fun!
• Jake
• Store Manager
• We are a customer centric business and everything that we try and do has customers and colleagues at its heart.
• Dan
• Customer Assistant
• All of my colleagues support me in loads of ways and make the day go faster.
• Charlotte
• Replenishment Manager
• My goal is to become an operations manager. I have done the majority of the departmental roles now, so I feel that is the next step.
• Connor
• Operations Manager
• I knew there was a lot of career progression at [Employer hidden] and I've been given fantastic opportunities to develop into Managerial roles.
• Nancy
• Customer Assistant
• My favourite thing about working here is making people happy through our service. I have such wonderful colleagues who can really make me laugh. It's great fun!
• Jake
• Store Manager
• We are a customer centric business and everything that we try and do has customers and colleagues at its heart.
• Dan
• Customer Assistant
• All of my colleagues support me in loads of ways and make the day go faster.

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