Fresh Food Manager

🔒 Confidential Employer

Posted 21 April 2026

LOCATION

Pinner

TYPE

Full-time

LEVEL

Mid-Senior level

SKILLS

Team Management Customer Service Retail Communication Stakeholder Management Adaptability Leadership

FULL DESCRIPTION

We're recruiting for a high performing Fresh Food Manager to help our business to continue to grow and succeed. Reporting into the Store Manager, you will lead and empower colleagues to always put the customer first and deliver outstanding customer service.

About this role

Pinner
Retail (Stores) Team Management
Competitive salary, plus excellent benefits
40 Hours per week
Permanent
5/7
Closing date: 30 April 2026
Job reference: 154677

We Make [Employer hidden — view at passion-project.co.uk]… From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

We’re recruiting for a high performing Fresh Food Manager to help our business to continue to grow and succeed.

Market street is what makes us different, our close relationships with farmers and growers means we know exactly where our food comes from - so we’re able to deliver good quality and great value on Market Street every day With a passion for Fresh Food and a keen eye for details.

Our Fresh Food Managers take a pride in the availability of our products, putting the customer at the heart of everything we do whilst delivering exceptional customer service by listening and responding to our customers Reporting into the Store Manager, you will also:

Lead and empower colleagues to always put the customer first and deliver outstanding customer service
Listen and respond to our customers feedback and react accordingly
Ensure market leading availability across the store.
Work with the other Managers in store to lead a supportive and performance driven department
Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
Deliver training to ensure team have the capability and confidence to deliver their role
Enable colleagues to work with confidence across various departments
Identify and develop talent within the department
Build effective relationships with other operating departments
Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
Take a leadership role within the store
Ensure resource is planned thoroughly

How do we say thank you?

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

Want more? Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at [Employer hidden]. Explore using our 360 tour here.

About you

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you. What do we need from you?

Experience of managing a team in a fast paced environment
You will need to be a great communicator who can share knowledge, experience and best practices
You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
You must be adaptable to change, whilst being able to challenge effectively
As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.

At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At [Employer hidden] we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

Reward & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

Rewarding success

We believe success should be rewarded. So, from a simple thank you to our well-deserved recognition awards, we’ll show you how much we value you. We care for our colleagues. It’s how we keep hold of the best talent.

[Employer hidden] wouldn't be what it is without our amazing colleagues, which is why we offer competitive salaries to ensure we attract and retain the best.

Colleague discounts

We operate one of the most generous colleague discount schemes in food retail, and currently offer two discount cards, one for you and one for your family or friend. You will be eligible for a 15% discount on all eligible purchases and your friend or family will be eligible for up to 10% discount.

Holidays

We know how important it is to take time off to relax and unwind. So, to help you achieve a healthy work/life balance, you’ll enjoy at least 28 days of holiday a year pro rata (including public holidays). Your holiday will increase depending on your length of service, too.

Pension

We have a competitive pension scheme that all our colleagues can join.

Life assurance

In case the worst should happen, we offer a Life Assurance Scheme, more commonly known as a ‘Death in Service’ benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules.

Money off

Not only will you enjoy 15% off your [Employer hidden] shopping, you'll have access to discount and cashback offers from over 1,500 retailers including everything from fashion and holidays to utilities and electronics. All of our sites offer subsidised meals too.

Flexible benefits

We offer a range of flexible, voluntary and salary sacrifice benefits that can help you save on your tax and National Insurance. These include:

Holiday buy scheme
Payroll giving

Healthcare cash plan

Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health expenses including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more. Cover is offered at a differents levels to suit your needs, and up to 4 children are covered at no extra cost! We're pleased to be able to extend the offer to colleagues' partners. Terms and conditions apply.

Wellbeing with Vita Health

At [Employer hidden] we care about our colleagues' wellbeing, and we work with a number of organisations to provide information, advice and support to colleagues and their families. Our wellbeing partner Vita Health, offers free and confidential information, advice and support for all our colleagues and households 24 hours a day, 365 days a year, on all wellbeing matters including mental and physical health. They also provide a management support helpline Monday to Friday.

Aviva Digital GP and wellbeing

We provide colleagues with free access to Aviva's Digital GP and Aviva Wellbeing app services. Colleagues can book can book unlimited video consultations with an NHS-registered, private GP. To help colleagues when they need it most, It's a 24 hour service. Colleague's children are also covered up to age 16.

Addiction treatment

We're working with the team at the UK Addiction Treatment Group to support the wellbeing of our colleagues when it comes to addiction and behavioural disorders.

Salary finance

We've partnered with Salary Finance to provide all colleagues with access to simple, useful financial education, as well as access to loans at competitive and affordable rates, repaid directly from pay.

Family Friendly benefits

- Maternity and Adoption Pay: Full pay for the first 26 weeks of maternity and adoption leave. - Paternity Leave: Up to 4 weeks of paternity leave, allowing flexibility within 52 weeks of the birth or placement. - Neonatal Leave: An additional week of leave for every week the baby spends in neonatal care, up to the original due date, with a maximum of 12 weeks. - Fertility Leave: Up to five days of paid leave per cycle for prospective mothers undergoing treatment, and up to two days of paid leave for partners

Plan your journey

Pinner, United Kingdom, HA5 4QT

Google Maps

Learning and development is at the heart of our business

As you can imagine, [Employer hidden] is a busy place to be. There’s lots going on - processes, changes, new initiatives, different ways of working. And that’s just on a Monday morning. It means there’s a lot to learn. But learning isn’t just about understanding what’s involved in day-to-day workloads. It’s also about growing and developing in your career, too. That’s why we’ve made sure that learning and development is at the heart of our business. We’re here to make sure everyone has everything they need to be their best - and to go as far as they want.

Discover Learning & Development at [Employer hidden]

Our DE&I workstreams

We're proud to have a diverse group of colleagues working here. We want everyone to feel valued in an environment where we promote respect, where they feel a sense of belonging, and feel celebrated as individuals. These are the moments that matter to them - and they matter to us, too. Everyone is welcome to get involved in our Ethnic Diversity, Ability, LGBTQ+, Women, and Family & Carers workstreams, too. They’re designed to help us better reflect our customers, colleagues, and communities so we can become an even more inclusive business. As a business, we love bringing people together. And we think it’s one of the biggest reasons to be part of our team.

Discover our workstreams

Our Process

We've outlined below what our typical process looks like, this can vary slightly depending upon the role or team you've applied for. Our goal is to provide a positive and accessible experience for all applicants, ensuring everyone has the support they need to showcase their best selves.

Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing [contact hidden].

Find an opportunity that's right for you

Once you've found a role that's right for you, you can apply via this site. If it's your first time applying with us then we'll need all your essential information and we might ask you to upload your most recent CV. If you've applied for roles with us before then we should recognise you and you won't need to share these details again, unless something has changed that you need to update us on.

Online Assessment (Customer Assistant roles)

After your application, we might send you an e-mail and ask you to complete an online assessment. This is typically a situation judgement test where we'll ask you ten questions with mutliple choice answers and takes around 10-15 minutes to complete. The questions will give you a feel for the types of scenarios you might encounter working in our stores - think customer first.

Let's find out more

For some of our stores and site roles, if you've been successful with your application we might just e-mail and ask you to book a slot for your interview. For other roles our resourcing team will get in touch with you to find out a bit more about you and why you applied. They'll also answer any questions you might have about us and the role. After all, it's a two way process!

Interview

Our interviews are typically face to face but can sometimes be virtual. Don't worry, we'll advise either way. Your interview can differ depending on the role or team. Part of the interview may include some competency questions against our Ways of Working (listed below).

Final Stage

With some of our roles there might be a second interveiw. This tends to be for roles in our Head Office and some salaried positions across our stores and sites. As part of this second stage, we might ask you to complete a task, such as a SWOT analysis or something similar, and present it back during the interview. This helps us understand your approach and thinking about the role.

Decision

Our resourcing team or the store or site you've applied to will be in touch with you as soon as they can to let you know the outcome. If you've been successful we'll share the details of our offer with you and follow up with everything you need on e-mail.

Ways of Working

Our Ways of Working are like a set of values that define our core beliefs, guide decision-making, and shape our culture and how we operate.

Customer First - I care about our customers and do everything I can to meet their needs
Teamwork - I always play my part in the team, and I recognise we go further together
Working Freely in a Framework - I’m trusted to make my own decisions and encouraged to improve things for customers and for us
Care and Respect - We care more and try harder; for each other, for everyone around [Employer hidden]
Listen and Respond - I take the time to talk with and listen to colleagues and customers, and always do the right thing for the them
Grow Sales, Low Cost - I understand my part in the end-to-end process and look for ways to drive improvement

Life at [Employer hidden] offers more than you imagine.

We’re a Yorkshire based food manufacturer and retailer, and our story began with a simple market stall in Bradford all the way back in 1899. Today, we’re still just as committed to delivering on our promise of 'freshness from farm to fork' for every customer. It’s why we’ve grown to become one of the UK’s leading supermarkets. And, with 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are now more reasons to join us than you can imagine.

Discover Life at [Employer hidden]

MorriStories

Charlotte

My goal is to become an operations manager. I have done the majority of the departmental roles now, so I feel that is the next step.

Connor

I knew there was a lot of career progression at [Employer hidden] and I've been given fantastic opportunities to develop into Managerial roles.

Nancy

My favourite thing about working here is making people happy through our service. I have such wonderful colleagues who can really make me laugh. It's great fun!

Jake

We are a customer centric business and everything that we try and do has customers and colleagues at its heart.

All of my colleagues support me in loads of ways and make the day go faster.

Charlotte

My goal is to become an operations manager. I have done the majority of the departmental roles now, so I feel that is the next step.

Connor

I knew there was a lot of career progression at [Employer hidden] and I've been given fantastic opportunities to develop into Managerial roles.

Nancy

My favourite thing about working here is making people happy through our service. I have such wonderful colleagues who can really make me laugh. It's great fun!

Jake

We are a customer centric business and everything that we try and do has customers and colleagues at its heart.

All of my colleagues support me in loads of ways and make the day go faster.

Charlotte

My goal is to become an operations manager. I have done the majority of the departmental roles now, so I feel that is the next step.

Connor

I knew there was a lot of career progression at [Employer hidden] and I've been given fantastic opportunities to develop into Managerial roles.

Nancy

My favourite thing about working here is making people happy through our service. I have such wonderful colleagues who can really make me laugh. It's great fun!

Jake

We are a customer centric business and everything that we try and do has customers and colleagues at its heart.

All of my colleagues support me in loads of ways and make the day go faster.