Customer Assistant - Online

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Dumbarton
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Picking Packing Order Fulfillment Retail Communication

FULL DESCRIPTION

Customer Assistant - Online

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection. You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it.

About this role

    - Dumbarton

    - Retail (Stores) Hourly Paid

    - Competitive salary, plus excellent benefits

    - 20 Hours per week

    - Permanent

    - Monday to Sunday, Morning Shift (07:00-14:45) Back Shift (14:45-22:00)

    - Closing date: 13 May 2026

    - Job reference: 154709

    You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it.

    You’ll use in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully. It’s fast-paced, structured work that makes a real difference to our customers.

    You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.

    More about our perks:

    Fully flexible shift patterns

    Six weeks holiday (including bank holidays)

    15% discount in our supermarkets and convenience stores available from the day you join us

    Additional 10% discount card for a Friend or Family member

    Career progression and development opportunities

    Subsidised in store cafe or shop floor ranges

    Competitive pension and life assurance

    Healthcare/Well-being benefits including Aviva Digital GP

    [Employer hidden — view at passion-project.co.uk] MyPerks with discounts at high street shops, cinemas and gyms, and lots more

    Optional Payroll charity donations

    A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

    Find out more about working in Retail at [Employer hidden] here.

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