Customer Assistant - Online

About this role

- Weston-super-Mare
- Retail (Stores) Hourly Paid
- Competitive salary, plus excellent benefits
- 20 Hours per week
- Permanent
- Availability Monday - Sunday 4 am starts
- Closing date: 30 April 2026
- Job reference: 154897

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.

You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it.

You’ll use in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully. It’s fast-paced, structured work that makes a real difference to our customers.

You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.

More about our perks:

Fully flexible shift patterns

Six weeks holiday (including bank holidays)

15% discount in our supermarkets and convenience stores available from the day you join us

Additional 10% discount card for a Friend or Family member

Career progression and development opportunities

Subsidised in store cafe or shop floor ranges

Competitive pension and life assurance

Healthcare/Well-being benefits including Aviva Digital GP

[Employer hidden — view at passion-project.co.uk] MyPerks with discounts at high street shops, cinemas and gyms, and lots more

Optional Payroll charity donations

A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

Find out more about working in Retail at [Employer hidden] here.

About you

We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

• Helpful and friendly approach
• Enjoys staying active and being hands-on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Loves to help support our customers and resolve their queries

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

What happens next?

Click apply to join our team – it only takes a couple of minutes.

We’ll be in touch soon, so keep an eye on your phone and emails.

At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we'd be happy to support you.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else.

We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you…

We're Foodmakers and Shopkeepers and together, we make [Employer hidden]

What we make, makes us who we are

Reward & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive.  Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

Rewarding success

### Rewarding success

We believe success should be rewarded. So, from a simple thank you to our well-deserved recognition awards, we’ll show you how much we value you. We care for our colleagues. It’s how we keep hold of the best talent.

Pay

### Pay

[Employer hidden] wouldn't be what it is without our amazing colleagues, which is why we offer competitive salaries to ensure we attract and retain the best.

Colleague discounts

### Colleague discounts

We operate one of the most generous colleague discount schemes in food retail, and currently offer two discount cards, one for you and one for your family or friend. You will be eligible for a 15% discount on all eligible purchases and your friend or family will be eligible for up to 10% discount.

Holidays

### Holidays

We know how important it is to take time off to relax and unwind. So, to help you achieve a healthy work/life balance, you’ll enjoy at least 28 days of holiday a year pro rata (including public holidays). Your holiday will increase depending on your length of service, too.

Pension

### Pension

We have a competitive pension scheme that all our colleagues can join.

Life assurance

### Life assurance

In case the worst should happen, we offer a Life Assurance Scheme, more commonly known as a ‘Death in Service’ benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules.

Money off

### Money off

Not only will you enjoy 15% off your [Employer hidden] shopping, you'll have access to discount and cashback offers from over 1,500 retailers including everything from fashion and holidays to utilities and electronics. All of our sites offer subsidised meals too.

Flexible benefits

### Flexible benefits

We offer a range of flexible, voluntary and salary sacrifice benefits that can help you save on your tax and National Insurance. These include:

- Holiday buy scheme
- Payroll giving

Healthcare cash plan

### Healthcare cash plan

Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health expenses including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more. Cover is offered at a differents levels to suit your needs, and up to 4 children are covered at no extra cost! We're pleased to be able extend the offer to colleagues' partners. Terms and conditions apply.

Wellbeing with Vita Health

### Wellbeing with Vita Health

At [Employer hidden] we care about our colleagues' wellbeing, and we work with a number of organisations to provide information, advice and support to colleagues and their families.

Our wellbeing partner Vita Health, offers free and confidential information, advice and support for all our colleagues and households 24 hours a day, 365 days a year, on all wellbeing matters including mental and physical health. They also provide a management support helpline Monday to Friday.

Aviva Digital GP and wellbeing

### Aviva Digital GP and wellbeing

We provide colleagues with free access to Aviva's Digital GP and Aviva Wellbeing app services. Colleagues can book can book unlimited video consultations with an NHS-registered, private GP. To help colleagues when they need it most, It's a 24 hour service. Colleague's children are also covered up to age 16.

Addiction treatment

### Addiction treatment

We're working with the team at the UK Addiction Treatment Group to support the wellbeing of our colleagues when it comes to addiction and behavioural disorders.

Salary finance

### Salary finance

We've partnered with Salary Finance to provide all colleagues with access to simple, useful financial education, as well as access to loans at competitive and affordable rates, repaid directly from pay.

Family Friendly benefits

### Family Friendly benefits

- Maternity and Adoption Pay: Full pay for the first 26 weeks of maternity and adoption leave.
- Paternity Leave: Up to 4 weeks of paternity leave, allowing flexibility within 52 weeks of the birth or placement.
- Neonatal Leave: An additional week of leave for every week the baby spends in neonatal care, up to the original due date, with a maximum of 12 weeks.
- Fertility Leave: Up to five days of paid leave per cycle for prospective mothers undergoing treatment, and up to two days of paid leave for partners

Plan your journey

Weston-super-Mare, United Kingdom, BS22 7AY

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