Operations Manager

About this role

• Brecon
• Retail (Stores) Team Management
• Competitive salary, plus excellent benefits
• 40 Hours per week
• Job reference: 154888

We Make [Employer hidden]…

From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

We’re looking for an Operations Manager to join our team. Our Operations Manager’s play a key role in helping our business to grow and succeed. It’s their job to ensure that the store operations are running smoothly ensuring [Employer hidden] is a better place for our customers to shop and our colleagues to work.

Deputising for the Store Manager, it’s really important our Operations Managers create an inclusive environment for all managers and colleagues, where everyone feels valued. Ensuring they role model great leadership skills they also oversee all aspects of the store including achievement of all operational KPI targets, driving high store standards, excellent safe and legal compliance and ensuring our managers are highly capable and motivated in order to create a high performing and engaged team.

As the Operations Manager it is your job to:

• Be accountable for the end to end process of all operations within store, ensuring appropriate resource to deliver routines to the highest standard
• Continually identify, develop and mentor talent across the store and wider region that creates a pipeline of successors
• Continuously build capability of the Management team through stretching their accountability, and creating a plan for development areas
• Work in partnership with the People Manager to embed a culture of being comfortable with change across the store and supporting Managers to do the same
• An expert in safe and legal, ensuring all departments and colleagues are compliant with food safety laws
• Support Managers with forward-thinking action plans for their departments to increase performance
• Contribute to the development of the annual Store plan by having a commercial mindset to identify opportunities which will maximise performance
• Use freedom within the framework to develop local ideas to exceed sales targets and drive performance whilst motivating colleagues
• Build relationships with all key stakeholders in order to involve the right people to deliver continuous improvements that benefit the customer
• Lead by example to deliver exceptional standards and performance across the store whilst focusing most on what matters most for customers
• Oversee all processes in store which affect availability of products for our customers whilst building the capability of the Management team to feedback to the respective business areas to continuously improve customers experience
• Make time to understand from customers directly how we can improve our daily offer and build their feedback into improvement plans and work with central teams to provide insight and opportunity to continually improve the service we offer

How do we say thank you?

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

Want more?

Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare, as well as a colleague discount that we encourage you to share with your friends and family.

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at [Employer hidden]. Explore using our 360 tour here.

About you

Our operations managers must have previous experience in the retail industry. Experience of managing a large customer facing and high turnover operation (over £150k turnover per week) is essential.
You also need to have:

• Strong leadership skills with the capacity to listen and respond.
• The ability to influence, listen and understand the external perspective to inspire and think broadly about new ways of doing things.
• Strong coaching skills. You must be able to give feedback to ensure common ways of working.
• A passion for driving talent and creating a successful team culture.
• The ability to resolve challenges and build trust between the full store team.
• Set clear objectives that link directly to each department that are aligned with [Employer hidden] priorities.
• The power to create a culture that fosters and values collaboration.

About us

Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.

At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At [Employer hidden] we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

Reward & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive.  Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

• Rewarding success
• Pay
• Colleague discounts
• Holidays
• Pension
• Life assurance
• Money off
• Flexible benefits
• Healthcare cash plan
• Wellbeing with Vita Health
• Aviva Digital GP and wellbeing
• Addiction treatment
• Salary finance
• Family Friendly benefits

Plan your journey

Brecon, United Kingdom, LD3 7SE

Google Maps

Learning and development is at the heart of our business

As you can imagine, [Employer hidden] is a busy place to be. There’s lots going on - processes, changes, new initiatives, different ways of working. And that’s just on a Monday morning.

It means there’s a lot to learn. But learning isn’t just about understanding what’s involved in day-to-day workloads. It’s also about growing and developing in your career, too. That’s why we’ve made sure that learning and development is at the heart of our business. We’re here to make sure everyone has everything they need to be their best - and to go as far as they want.

Discover Learning & Development at [Employer hidden]

Our DE&I workstreams

We're proud to have a diverse group of colleagues working here. We want everyone to feel valued in an environment where we promote respect, where they feel a sense of belonging, and feel celebrated as individuals.

These are the moments that matter to them - and they matter to us, too.

Everyone is welcome to get involved in our Ethnic Diversity, Ability, LGBTQ+, Women, and Family & Carers workstreams, too. They’re designed to help us better reflect our customers, colleagues, and communities so we can become an even more inclusive business.

As a business, we love bringing people together. And we think it’s one of the biggest reasons to be part of our team.

Discover our workstreams

Our Process

We've outlined below what our typical process looks like, this can vary slightly depending upon the role or team you've applied for. Our goal is to provide a positive and accessible experience for all applicants, ensuring everyone has the support they need to showcase their best selves.

Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing [contact hidden].

• Find an opportunity that's right for you
• Online Assessment (Customer Assistant roles)
• Let's find out more
• Interview
• Final Stage
• Decision

Ways of Working

Our Ways of Working are like a set of values that define our core beliefs, guide decision-making, and shape our culture and how we operate.

• Customer First - I care about our customers and do everything I can to meet their needs
• Teamwork - I always play my part in the team, and I recognise we go further together
• Working Freely in a Framework - I’m trusted to make my own decisions and encouraged to improve things for customers and for us
• Care and Respect - We care more and try harder; for each other, for everyone around [Employer hidden]
• Listen and Respond - I take the time to talk with and listen to colleagues and customers, and always do the right thing for the them
• Grow Sales, Low Cost - I understand my part in the end-to-end process and look for ways to drive improvement

Life at [Employer hidden] offers more than you imagine.

We’re a Yorkshire based food manufacturer and retailer, and our story began with a simple market stall in Bradford all the way back in 1899. Today, we’re still just as committed to delivering on our promise of 'freshness from farm to fork' for every customer. It’s why we’ve grown to become one of the UK’s leading supermarkets. And, with 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are now more reasons to join us than you can imagine.

Discover Life at [Employer hidden]

MorriStories

• Charlotte
• Connor
• Nancy
• Jake
• Dan
• Charlotte
• Connor
• Nancy
• Jake
• Dan
• Charlotte
• Connor
• Nancy
• Jake
• Dan

Meet the Recruiter

Joel Mellor

Resourcing Specialist - Convenience

Favourite [Employer hidden] product

The Best Fruit & Oat Cookies

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