Customer Service Advisor

Main Responsibilities

• To ensure KPI for incoming calls is reached
• Proactively manage the account, ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers
• Liaising with Section Leader to ensure that any complaints are dealt with effectively and in a timely manner
• To answer technical questions relating to products
• Communicate product/service/promotions prior to launch
• Ensure that all orders are input on the same day as received
• Through proactive retention calls to actively encourage non-active customers/potential customers to return
• Proactively keep up to date with both the company and competitors’ product and service offer
• To provide support with data entry of orders

Qualifications/Experience/Skills

• Excellent telephone manner
• Experience of dealing with customers
• Experience of problem solving
• Computer skills, able to pick up new systems quickly
• Flexibility
• Excellent written and oral communication skills
• Strong organisational ability
• Focused, self-motivated and pro-active
• Willingness to go “the extra mile and to learn new skills
• Team working
• Results driven

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.