Online Team Leader
SKILLS
FULL DESCRIPTION
About this role
- Bishop Auckland
- Retail (Stores) Hourly Paid
- Competitive salary, plus excellent benefits
- 30 Hours per week
- Permanent
- Must be fully flexible. Earlies (4am start), mid shift and lates. Working 5 out of 7 days
- Closing date: 26 April 2026
- Job reference: 155043
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?
Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?
We're looking for Team Leaders to lead our in-store Online teams and drive our performance forward for our customers.
As an Online Team Leader you’re the driving force behind our in-store Online team and as part of your role you will:
- Create a team that delivers outstanding, friendly and helpful service to all our customers
- Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
- Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
- Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions
- Ensure all policies, procedures and legal obligations are followed as specified by the company
- Have responsibility for ensuring all orders are picked, despatched and delivered within required time scale, with a minimal number of substitutions
About this role
- Bishop Auckland
- Retail (Stores) Hourly Paid
- Competitive salary, plus excellent benefits
- 30 Hours per week
- Permanent
- Must be fully flexible. Earlies (4am start), mid shift and lates. Working 5 out of 7 days
- Closing date: 26 April 2026
- Job reference: 155043
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?
Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?
We're looking for Team Leaders to lead our in-store Online teams and drive our performance forward for our customers.
As an Online Team Leader you’re the driving force behind our in-store Online team and as part of your role you will:
- Create a team that delivers outstanding, friendly and helpful service to all our customers
- Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
- Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
- Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions
- Ensure all policies, procedures and legal obligations are followed as specified by the company
- Have responsibility for ensuring all orders are picked, despatched and delivered within required time scale, with a minimal number of substitutions