Client Experience Manager

Description

Client Experience Assistant
Location: Newcastle Upon Tyne
Job Type: Full-time

About the Role
We are looking for a Client Experience Manager to deliver an exceptional, seamless service to both internal and external clients. This is a highly visible, front-facing role where you will be responsible for creating a welcoming, professional, and engaging environment from the moment clients arrive.
You’ll play a key part in ensuring every interaction reflects our commitment to professionalism, teamwork, and outstanding client service.

What You’ll Be Doing

Client Experience & Front of House

• Acting as the first point of contact for all client interactions (in person, phone, and email)
• Welcoming visitors and ensuring a smooth, professional journey throughout their visit
• Managing client queries efficiently and delivering a high standard of service at all times

Collaboration & Communication

• Working closely with teams across the business to ensure client needs are met
• Directing enquiries to the appropriate departments
• Escalating any concerns or complaints promptly and appropriately

Client Suite & Office Support

• Ensuring meeting rooms are clean, fully equipped, and presentation-ready
• Supporting general facilities tasks, including post handling and document distribution
• Maintaining shared spaces and office equipment (including coffee stations)

Events & Hospitality

• Supporting the delivery of client events and meetings
• Preparing refreshments, lunches, and catering for meetings and events
• Managing stock and ordering catering supplies

Administration

• Managing shared inboxes and responding to queries promptly
• Handling scanning, copying, and document management tasks
• Prioritising workloads effectively to meet deadlines

What We’re Looking For
Essential Skills & Experience

• Previous experience in a client-facing or customer service role
• Excellent communication and interpersonal skills
• A professional, friendly, and proactive approach
• Ability to remain calm under pressure and handle challenging situations
• Strong organisational skills with the ability to multitask
• Good IT skills (Microsoft Office, email systems)

Desirable

• Experience within a professional services environment

What You’ll Bring

• A genuine passion for delivering exceptional client service
• Attention to detail and pride in maintaining high standards
• A collaborative mindset and willingness to support others
• Flexibility and a positive, can-do attitude

Why Join Us?

• Be part of a supportive and professional team
• Work in a dynamic, client-focused environment
• Opportunities to develop your skills and grow your career