Service Demand Associate

Responsibilities:

• Monitor demand and supply of service activities using digital tools and systems.
• Address supply-demand imbalances by collaborating with cross-functional stakeholders.
• Support weekly Demand-Supply balance meetings with insights for decision-making.
• Ensure data accuracy and efficiency in inventory management processes.
• Develop communication and engagement strategies within the TS organization.
• Manage short-term demand planning, including day-to-day resource allocation and customer updates.
• Assist in mid-to-long-term demand planning, supporting proactive service activities and capacity forecasting.
• Maintain inventory management systems to ensure optimal stock levels and adherence to ordering guidelines.

Key Skills and Requirements:

• A-level educated or equivalent, with minimum 5 GCSEs (grades A-C in English Language, English Literature, and Mathematics).
• Previous experience in demand planning functions is desirable.
• Proficiency in CRM systems and data analysis for decision-making.
• Proven ability to manage multiple requests and conflicting priorities in a fast-paced environment.
• Strong communication skills and stakeholder management at all levels.
• Experience in technology-led environments, ideally within healthcare.

For more information, please contact Grant Van Schalkwyk.

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