Hospitality Assistant (DLGSA)
SKILLS
FULL DESCRIPTION
Hospitality Assistant (DLGSA)
We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London. The core hours of the GSA will be an 8-hour shift within the service hours of 07.00 – 23.00. The job holder will be responsible for ensuring that these hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week.
Role Responsibility
Your responsibilities will include to:
- Warmly greet all guests/ visitors with a smile, following agreed standards.
- Escort guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey.
- Always look for opportunities to develop our service and innovations.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Set up meeting rooms to the required standard including the set-up of food and beverages and ensure that they are checked prior to any meeting taking place.
- Carry out cleaning duties to ensure all areas of the office, both client and internal spaces are up to the expected standard.
The Ideal Candidate
If you are an up-beat team player with integrity and a can-do attitude, you are passionate about delivering great service and take responsibility for your contribution to the team, then we would like to hear from you. The ideal candidate likes to think ‘outside of the box’ and always looks for innovative ways to improve efficiencies within a guest environment and enhance guest services, whilst showing that they are flexible and adaptable in their approach.