Team Leader - Operations Support (RNTL)

Job Introduction

We are hiring a Team Leader that will oversee our reception operations support called the [Employer hidden] Network Team and work closely with our Network Team Manager.

Role Responsibility

• To be able to support the Network Team Manager in booking all [Employer hidden] Network Team (RNT) Ambassadors as required on a first come first serve basis. Also provide support considering the business needs and priorities, and anticipating support requirements across the contracts through frequent communication with key stakeholders
• To support the profitable financial performance of the [Employer hidden] Network Team unit. To understand all charges raised and collated by the administrator and also be able to action the recharge during the administrators absence and holiday
• To cover administration and/or coordinator duties during absence and holiday
• To support in management of RNT payroll and invoicing
• To monitor and check the standards of service of RNT ambassadors and agency workers throughout the [Employer hidden] business. This includes travelling outside of London on a regular basis
• To organise quarterly network team meeting to update the RNT on the business and build team connections
• To support the RNT manager with taking action on any feedback that is provided by the unit Managers on the team and complete any HR requirements that may arise
• To have a full understanding of the HR procedures and utilise the support services available in the company

The Ideal Candidate

• Excellent Leadership skills with proven experience in leading large teams.
• Excellent people skills, with a thorough knowledge of service operations.
• Proven background in developing and maintaining high quality support for key business stakeholders including demonstrative skills in multi tasking and high quality communications.
• Personal self-motivating and able to work on own initiative.
• Excellent written and verbal communications and interpersonal skills.
• Proficient in MS Word, Excel and other such software packages.
• Ability to juggle several tasks at the same time, often with competing deadlines.
• Highly organised, with strong planning skills and attention to detail.
• Works well under pressure and with diplomacy.
• Resolves difficult or complicated challenges.
• Ability to deal with conflict in a calm and efficient manner.

About the Company

Why [Employer hidden]?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within [Employer hidden].

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at [Employer hidden]” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

[Employer hidden] is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

*Some of the benefits you will have access to:*

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

[Employer hidden] is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, [Employer hidden] was recognised as being the Best Company to Work for in the U.K. Business Services Sector, [Employer hidden] was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

[Employer hidden] is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about [Employer hidden] and our clients

*We will contact applicants within 5-7 workings days. [Employer hidden] job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience*

Team Leader - Operations Support (RNTL)

• Salary £30,000 - £32,000 per year
• Frequency Annually
• Job Reference [Employer hidden]/TP/25250/5302
• Contract Type Full Time - Permanent
• Closing Date 29 September, 2022
• Job Category [Employer hidden] Network Team
• Business Unit [Employer hidden]
• Location London, United Kingdom
• Posted on 18 July, 2022