Corporate Hospitality Supervisor (BLCS)

Job Introduction

We have an exciting opportunity for a Club Supervisor to join the [Employer hidden — view at passion-project.co.uk] family at our client's modern offices based in Paddington.

The Club Supervisor is responsible for overall management and coordination of Shared Meeting Rooms and Events Spaces as well as Back of House facilities. This is a great opportunity for a proactive individual with a strong background in Hospitality to take their first step into the Corporate Industry.

*Monday to Friday, Flexible working hours, depending on business requirements - we are covering events out of hours as needed*

Role Responsibility

​Responsibilities for this role will include

• The Club Supervisor is responsible for high level service delivery and coordination of events on the day at, managing team performance, training, assisting the Club Reservations Lead with room bookings, client show arounds, pro-actively assisting Club Manger with projects.
• You will be the first point of contact for all customers arriving to the Storey Club, providing guests with a warm and professional experience.
• You will have a high level of customer focus and be able to deal with enquiries and queries in a pro-active and efficient manner ensuring guest satisfaction at all times
• You will be responsible for room set up in accordance with the Club Manager’s instructions.
• Assist the Club Manager with the planning and delivery of all aspects relating to events, taking ownership for each task
• Work in partnership with colleagues and service partners to deliver events successfully
• You will be responsible for timely delivery of catering items, stocking up F&B consumables, ensuring that customer facing spaces and back of house pantries are kept up to standard
• Support building team with recycling
• Follow H&S protocols and guidelines.

The Ideal Candidate

• A team player and a self-starter
• Flexible and adaptable to meet clients’ needs
• ‘I can’ attitude
• Solution focused even under pressure
• Outstanding communication skills with excellent written and spoken English
• Highly organised with excellent time management skills
• Ability to build [Employer hidden] quickly
• Fantastic customer service ethic with exceptional customer service skills
• High expectations for quality and an eye for detail
• High standard of personal presentation
• Ability to manage multiple tasks
• Team management experience preferable
• AV and presentation knowledge.

About the Company

Why [Employer hidden]?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within [Employer hidden].

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at [Employer hidden]” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

[Employer hidden] is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

*Some of the benefits you will have access to:*

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

[Employer hidden] is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  [Employer hidden] was recognised as being the Best Company to Work for in the U.K. Business Services Sector, [Employer hidden] was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

[Employer hidden] is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about [Employer hidden] and our clients

*We will contact applicants within 5-7 workings days. [Employer hidden] job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.*