Learning & Engagement Coordinator

Role Responsibility

Budget and Expense Management

• Development of budget for approval from client
• Collecting and confirming invoices between client and vendors
• Reconcile budgets post event

Communications and Marketing

• Managing, drafting and approval of communications and sending from shared mailbox
• Monitor and respond to inquiries in shared mailboxes
• Developing and maintaining program website
• Prepare printed materials (handouts/ agendas)

Learning Administration

• Generate and verify registration prior to event
• Generating reports to check survey / impact post event
• Creating events and updating events in Learning Management System
• Tracking and uploading attendance in Learning Management System
• Develop feedback surveys on Qualtrics platform and ability to analyse results
• Upload assets to NovoEd platform

Logistics

• Internal and External Speaker engagement and calendar blocking
• Zoom setup for live virtual sessions or scheduling conference rooms for in person gatherings
• Collaborate with A/V team on audio visual and recording needs
• Ordering and managing materials and supplies

Vendor Management

• Onboarding new vendors into vendor portal
• Working with legal department on TSA and SOWs

General

• Adhering to dress code and grooming policies.
• Capacity to take on additional duties as assigned; additional adjustments or responsibilities may be changed or added as necessary.

The Ideal Candidate

• Excellent organisational skills, with the ability to prioritise tasks and juggle many tasks simultaneously.
• Excellent oral and written communication skills with ability to interact with senior leadership.
• Strong computer skills including Microsoft suite and knowledge of office technology/equipment.
• Knowledge of a Learning Management system.
• Ability to work calmly and effectively in stressful situations.
• Exceptional client service skills to exceed expectations.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• Excelling as a team member, with a passion for delivering the Platinum Service® standard and focused on total customer satisfaction.
• Maintaining a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain.
• A college graduate with two years of learning and engagement programming, conference planning experience in a corporate environment.

About the Company

[Employer hidden] is a multi-award-winning provider of Guest Services and Hospitality Management in a business environment, providing Receptionists, Reservationists, Client Floor Management, Helpdesk and Switchboard operators. We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  [Employer hidden] was recognised as being the Best Company to Work for in the U.K. Business Services Sector, [Employer hidden] was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.

We are committed to developing our team to the highest standard and offer excellent career and development opportunities. [Employer hidden]'s continued success means there are significant opportunities for exceptional team members to transfer or be promoted within the company.

[Employer hidden] is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about [Employer hidden] and our clients

We will contact successful applicants with more information within 5-7 workings days. [Employer hidden] adverts always gain a high response rate, and so if you don't hear back from us in this time period, please consider your application unsuccessful on this occasion.