Welcome Host (TJWH)

Job Introduction

We are looking to welcome a high motivated, creative and enthusiastic Welcome Host to join the [Employer hidden] family in Watford .

This is the ideal role for someone who has an incredible ability to spark immediate [Employer hidden] with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.

Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same.

The core hours of the role will be an 8-hour shift within the service hours of 07.00 – 19.00. The job holder will be responsible for ensuring that these hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week. Overtime may be required on occasion for events out of these hours.

Role Responsibility

This role will specialise in the overall client experience across all aspects of the ground floor. Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises.

• To provide excellent service to clients and guests alike, carrying out all duties to the highest of standards.
• To be flexible in their approach and offer business support as required, it will be a very ‘hands on’ and proactive role and requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment

The Ideal Candidate

I am an up-beat team-pIayer with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team. I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within a guest environment and enhance guest services, whilst showing that I am flexible and adaptable in my approach to everything that I do.

Key criteria

• Computer literate – Microsoft Office programs; Outlook; Booking Systems, Phone Systems
• Hold a strong customer service background with a focus on enhancing the customer experience
• Ability to follow initiative and think outside of the box and be open-minded
• Take ownership of tasks
• Maintain a sense of pride in your work
• Works well within a team
• Attention to detail
• Strong organisation skills
• Maintain flexibility and a can-do attitude when being asked to support in cross departmental tasks

About the Company

Why [Employer hidden]?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within [Employer hidden].

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at [Employer hidden]” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

[Employer hidden] is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

*Some of the benefits you will have access to:*

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

[Employer hidden] is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards,  [Employer hidden] was recognised as being the Best Company to Work for in the U.K. Business Services Sector, [Employer hidden] was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

[Employer hidden] is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about [Employer hidden] and our clients

*We will contact applicants within 5-7 workings days. [Employer hidden] job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.*