Repairs Surveyor

What you’ll achieve in the role

As a Repairs Surveyor, you’ll play a key role in delivering a high-quality, customer-focused repairs service. You’ll take ownership of a varied caseload of repair and disrepair issues, ensuring problems are diagnosed accurately, resolved efficiently, and communicated clearly to customers.

You’ll help prevent escalation and complaints by taking a proactive, right-first-time approach—coordinating works, managing contractors, and seeing complex repairs through from investigation to completion.

Key responsibilities include:

• Surveying homes to diagnose repair and disrepair issues, identifying root causes and appropriate solutions
• Specifying, costing, and project managing repair works and minor projects across a range of property types
• Coordinating contractors, operatives, and suppliers to ensure works are delivered safely, on time, and to standard
• Resolving customer queries and complaints on site, providing clear explanations and practical solutions
• Ensuring accurate and up-to-date records are maintained within property and job management systems
• Supporting compliance with landlord responsibilities, health & safety requirements, and Section 20 consultations where applicable
• Contributing to service improvement by sharing insights and lessons learned

What you’ll bring to Raven:

For this role, you will have:

• A relevant technical qualification in building surveying, construction, or property maintenance (e.g. CIOB, IRCS) or equivalent demonstrable experience
• Strong knowledge of building maintenance, repair diagnostics, and construction standards
• Experience surveying residential properties and managing repairs or small works projects end to end
• The ability to communicate technical issues clearly to non-technical customers
• Experience working with contractors and resolving customer complaints effectively
• High attention to detail and confidence using property or job-tracking systems
• A full, clean UK driving licence (company van supplied)

You’ll also share our values: being open and accountable, working collaboratively, listening with an open mind, and genuinely caring about making things better for our customers and communities.

Please review the job description and strengths matrix for full criteria details.

Job Description - Repairs Surveyor

Raven Strengths Matrix