Estates Services Contract Officer (Grounds Maintenance)

Estates Services Contract Officer (Grounds Maintenance)

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

• We Put Customers First in everything we do.
• We will Always Be Curious about how we can do better.
• We work together to Make It Happen.

Want to be part of our community? We’re currently recruiting for a Estates Services Contract Officer (Grounds Maintenance) to join our Estates Management Team.

What you’ll achieve in the role:

The overall purpose of this role is to support efficient, value-for-money, customer-focused procurement and contract management activities across estate services, with particular focus on Grounds maintenance, Trees, Cleaning, and Window cleaning; routinely liaising with customers and colleagues to enable effective monitoring of contract performance, gather feedback, and implement actions to maximise customer satisfaction.

Key responsibilities include:

• Support delivery of high-quality estate services by contributing to the achievement of service KPIs, working within budget, and demonstrating value for money across grounds maintenance and facilities contracts.
• Ensure compliance and timely delivery by monitoring contractors’ adherence to health and safety legislation and ensuring that all works are scheduled, coordinated, and completed within agreed timescales and budgets
• Administer contract processes effectively, including issuing work orders and variations, monitoring contractor performance, and identifying opportunities to enhance efficiency and value.
• Monitor and drive service standards by inspecting [Employer hidden — view at passion-project.co.uk] estates to assess the quality and performance of grounds maintenance, window cleaning, and estate cleaning services, reporting findings and improvement needs to the Estates Manager.

What you’ll bring to Raven:

For this role, we are looking for someone with the following:

• Knowledge & experience of Grounds Maintenance and Estates Services
• Knowledge & experience of contractor management including Health & Safety management
• Proven Inspection and Work Scheduling skills
• Contract Law knowledge

Please review the job description for full criteria details.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

Vacancy Close Date:  8th May 2026

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for part-time working and job sharing; please include this information in your application.  

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at [contact hidden] or [contact hidden].

**As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email [contact hidden], or phone us on [contact hidden].**