Fundraising Coordinator

Job Title: Fundraising Coordinator

Reports to: Head of Fundraising

Based at: [Employer hidden] National Office (Lowlands Equestrian Centre, Warwickshire) – option for hybrid working with a minimum of 2 days a week office based

Salary range: £24,000 – £28,000

Contract Type: Permanent

Hours: Full time (37 hours)

Role Purpose

This is an exciting time to be joining [Employer hidden]’s newly refreshed Fundraising Team, and this role will play a vital role in supporting income generation. Enthusiastic and organised, the successful candidate will have strong communication skills, as well as the ability to quickly integrate into the team. This role will focus on supporting the Fundraising team with administration activity, the delivery of high-quality corporate volunteering days and helping the team to achieve our ambitious fundraising targets.

Specific Responsibilities

• Provide administrative support to the Fundraising Team, including sending thank you letters and monitoring the team inbox.
• Provide excellent supporter care to [Employer hidden] donors through regular communications and prompt responses , with a focus on individual donors, corporate partners and legacy administration.
• Process all incoming donations in line with internal procedures and ensure prompt and appropriate acknowledgement of all income.
• Support the Partnership Manager – Corporate by acting as the point of contact for the coordination of Corporate Volunteering days including liaison with the Lowlands Equestrian Centre Manager.
• Support the Partnership Manager – Corporate with the stewardship of low-level corporate accounts.
• Support the Partnership Manager – Philanthropy and Legacies with the administration of Gifts in Wills, and the stewardship of [Employer hidden]’s ‘In Memory’ giving programme.
• Support the Community and Events Fundraiser with liaison and management of internal and external stakeholders
• Assist with donor management, including the completion of donor due diligence and data entry into our Customer Relationship Management (CRM) system, and the provision of support to the Fundraising and Communications and Marketing teams for the creation of bespoke reports .
• Work closely with the Communications and Marketing team to coordinate donor newsletters and social media posts, and the management of mailing lists.
• Ensure the fundraising content on MyRDA (our internal intranet system) is up to date, through coordination of content with the Fundraising team, making changes where necessary.
• Support our key fundraising events as required .
• Demonstrate the values and cultural aspirations of [Employer hidden], ensuring consideration is given to our charitable aims and objectives in all activity.
• To undertake other duties as determined by the line manager from time to time.

Person Specification

Essential Criteria:

• Excellent organisational skills
• Confident with face to face, telephone and email conversations
• Ability to build positive relationships internally and externally
• Able to multi-task
• High degree of computer literacy (MS Office 365)
• Enjoys working as part of a busy and dynamic team
• Excellent attention to detail
• Experience of working to deadlines
• Able to use own initiative
• Strong time-management skills
• Excellent interpersonal skills
• Empathy with aims and values of [Employer hidden]

Desirable Criteria:

• Experience of Legacy Administration
• Good working knowledge of MS SharePoint
• Previous use of databases
• Appreciation and knowledge of equality, diversity and inclusion
• Previous customer service experience