Objective of the Role

As a Client Support Executive, you will be a customer-centric professional who thrives in a fast-paced environment and is passionate about contributing to our business success.

Main Duties

Working with our existing and new customer base to provide best-in-class customer service whilst looking for growth opportunities in line with our commercial vision and organic growth ambitions.

Key Responsibilities

• • Demonstrate excellent customer service and sales skills, placing the customer at the heart of every interaction.
• • Making customer calls and using all other company communication channels to support positive relationship building, ongoing service delivery, account growth and prospecting activities in line with agreed KPIs.
• • Utilising the in-the-house CRM system to effectively log client interactions daily.
• • Working collaboratively with your local team to ensure client retention is maintained throughout your allocated region and in line with KPIs.
• • Looking for growth opportunities within the existing client base, selling new waste streams and allied services and increasing revenue generation.
• • Creating quotations in line with the company's quality standards, whilst ensuring effective and efficient customer service.
• • Liaise with the operations and technical team through the enquiry lifecycle to ensure the proposal and delivery meet both the customer and business requirements.
• • Supporting the finance team with invoice queries and payment resolutions.
• • Supporting and mentoring members of the team internal sales team.

Competencies & Personal Specification

Essential Qualifications & Experience

• • Experience in account management, client support and telesales roles.
• • Strong track record of meeting or exceeding sales targets and KPIs.
• • Experience in prospecting for new customers.
• • Strong communication skills, both verbal and written.
• • Adaptable and effective in a fast-paced work environment.
• • GCSE qualifications or equivalent.
• • Experience in using a CRM system.
• • SAP ERP system experience - advantageous.

What You'll Bring

• • A strong work ethic.
• • Strong telephone, oral and written communication skills.
• • A team player with a proactive and positive attitude.
• • A desire to learn new skills and thrive in a team environment.
• • Innovative and forward-thinking.
• • Exceptional timekeeping and time management.

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