Assistant Business Manager
SKILLS
FULL DESCRIPTION
[Employer hidden — view at passion-project.co.uk] are seeking an Assistant Business Manager to join our team within the beauty department at Selfridges, Birmingham. In this role, you will play a key role in bringing the [Employer hidden] brand to life for both customers and employees, supporting the achievement of sales objectives and delivering exceptional customer service. You will assist in executing management’s strategic vision while maintaining the highest standards throughout the customer journey.
KEY RESPONSIBILITIES
Operational Leadership
- Assist in overseeing daily store operations, ensuring a seamless and exceptional customer experience that resonates with our community.
- Support the implementation and maintenance of [Employer hidden]’s retail standards and practices that drive operational efficiency and brand consistency.
- Analyse sales data and customer feedback to inform strategies that enhance store performance and customer satisfaction.
- Help build and maintain strong partnerships with retailers and stakeholders to enhance [Employer hidden]’s retail presence
Sales and Performance Management
- Support sales growth by assisting in the development of strategic initiatives to meet and exceed sales targets and KPIs
- Collaborate with the team to set individual and collective sales goals
- Monitor inventory levels and coordinate with stock team to ensure optimal product availability
Customer Engagement and Experience
- Cultivate strong relationships with customers, creating a welcoming and engagement counter environment
- Assist in the development and execution of in-store events and promotions that align with [Employer hidden]’s brand and resonate with customers
- Address customer inquiries and resolve issues promptly, ensuring high-quality service and satisfaction
Team Development and Coaching
- Participate in the recruitment, training, and mentoring of team members, instilling [Employer hidden]’s core values and standards in all aspects of their work.
- Foster a collaborative and positive team culture, encouraging open communication and mutual support.
- Support regular performance evaluations and provide constructive feedback to support individual and team development.
SKILLS, KNOWLEDGE AND EXPERIENCE
- 1+ years experience in a management role in the retail industry
- Demonstrated expertise in managing, coaching and developing a team
- Excellent interpersonal skills and ability to connect with diverse customers and team members
- A passion for the beauty industry and luxury retail environments
- Demonstrated success in driving individual and team sales targets and KPIs
- Experience in inventory management and visual merchandising
- Availability for a flexible schedule, including weekends
- Skilled at engaging with all management levels and fostering collaborative, positive business relationships.
OUR BENEFITS PACKAGE
- Holiday Allowance: 33 days annually.
- Commission Structure: Rewarding performance-based incentives.
- Professional Development: Visits to HQ for education and growth opportunities.
- Family Leave: Enhanced support for new parents.
- [Employer hidden] Product Perks: Monthly allowance + exclusive discounts.
- Regular Social Events: Team-Building days and seasonal parties.
- Vitality Health Insurance: Health coverage with added benefits.
- Annual Wellness Allowance: A yearly allowance to support your health and wellbeing.
WHAT MAKES US '[Employer hidden]'
Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.
Community First: We prioritise community and collaboration.
Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.
Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.
Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.