Manager, Technical Customer Experience
🔒 Confidential Employer
Posted 21 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Customer Success
Professional Services
Solutions Engineering
People Management
Cross-functional Leadership
Customer Journey
Services Delivery
FULL DESCRIPTION
Manager, Technical Customer Experience
We’re looking for a people manager to lead a combined EMEA team of Technical Customer Experience Roles that may include Solution Engineers, Customer Success, Professional Services roles, and GTM Operations. This role owns team performance and customer outcomes including project delivery, adoption, renewals and expansion, and cross-functional execution across the customer journey.
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