Partnership Associate
SKILLS
FULL DESCRIPTION
[Employer hidden — view at passion-project.co.uk], together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
The Partnership Associate supports the execution, performance management, and day-to-day operations of [Employer hidden]’s partnership portfolio. Reporting into the Director of Strategic Partnerships, this role plays a critical part in onboarding partners, managing partner performance, coordinating internal stakeholders, and ensuring partnerships deliver measurable commercial and customer value.
This is a hands-on role suited to someone who is commercially curious, highly organised, and eager to build deep experience in partnerships, ecosystems, or commercial strategy.
Key Responsibilities
- Support the execution of the UK partnership strategy across channels, benefits, and commercial alliances.
- Assist with identifying, onboarding, and launching new partners in line with defined strategic priorities.
- Maintain accurate partner documentation, profiles, and performance data.
- Act as a day-to-day contact for partners on operational and performance-related matters.
Commercial & Performance Management
- Track partner performance across revenue, pipeline, adoption, usage, and customer outcomes.
- Support the development and maintenance of joint business plans with strategic and priority partners.
- Assist with commercial modelling, rebate tracking, margin analysis, and ROI reporting.
- Prepare regular partner performance reports and insights for leadership and cross-functional teams.
Cross-Functional Coordination
- Work closely with Sales, Customer Success, Product, Marketing, and Operations to support partner launches and ongoing initiatives.
- Coordinate enablement materials, internal communications, and partner updates to ensure teams are aligned.
- Support GTM activity involving partners, including campaigns, sales enablement, and client-facing collateral.
Partner Operations & Governance
- Support partner onboarding processes including contracting, compliance checks, risk assessments, and operational setup.
- Help ensure partners meet agreed SLAs, service standards, and data protection requirements.
- Maintain governance documentation and support audit or review processes as required.
- Flag risks, performance issues, or improvement opportunities to the Director early and clearly.
Continuous Improvement & Insight
- Analyse partner usage and customer feedback to identify opportunities to improve adoption and value delivery.
- Contribute ideas to improve partnership processes, tools, and ways of working.
- Stay informed on partner market trends, competitor activity, and emerging partnership models.
Skills
- Prior experience in partnerships, commercial operations, account management, business development, or a related role.
- Strong analytical skills with confidence working with data, reports, and commercial metrics.
- Commercially minded with an interest in how partnerships drive revenue, growth, and customer outcomes.
- Previous experience working cross-functionally with Sales, Marketing, Product, or Customer Success teams.
- Highly organised with strong attention to detail and the ability to manage multiple partners or initiatives simultaneously.
- Clear communicator, comfortable working with both internal stakeholders and external partners.
- Exposure to SaaS, digital marketplaces, financial services, rewards/benefits, or B2B2C environments is a plus.
- Proactive, curious, and eager to learn partnership strategy and commercial negotiation over time.