Senior Implementation Manager

Job Description

We’re looking for a Senior Implementation Manager who is passionate about the [Employer hidden] mission – money without borders. You’ll be a part of the [Employer hidden] Platform team, leading the most impactful projects and programmes of work in order to expand our growing list of global partners, helping us surpass our goals and deliver world class payment service solutions to our clients and their customers across the EMEA region. 

We’ve launched partnerships with the likes of Morgan Stanley,  Google Pay, Nubank, Qonto, N26, Monzo, Aspire and Mandiri and today have 70+ global banks and platforms connected and powered by [Employer hidden] Platform.

We are looking for a Senior Implementation/Program Manager to join our team in London and play a crucial role in growing [Employer hidden] Platform by leading our highest impact client integration projects. You’ll be helping achieve our regional growth targets while working closely with our Solutions Engineering, Product, Compliance, Operational and Sales teams to deliver projects efficiently and to a high standard.

In this role, you will be responsible for leading complex implementation projects with the world’s biggest banks and businesses. From kick off to launch, you will leverage strong programme management experience to deliver on time, high quality integrations. 

Across markets you will lead projects to implement both new and existing solutions with our clients, managing risks and overcoming blockers along the way with in-depth problem solving and strong influencing skills. You should be equally comfortable in both a commercial and technical environment, winning trust from internal and external stakeholders across a range of seniorities and functions. 

This role is ideal for an established project or programme manager with client facing experience and a track record of delivering complex programs of work in financial services, particularly in the tech and payments sectors. 

If you are passionate about financial technology and thrive in a fast-paced, dynamic environment, we encourage you to apply.

Your mission:

• Leverage project governance expertise to manage scope, timelines, communications and accountability, while identifying risks, solving challenges, and ensuring regulatory compliance.
• Lead complex implementation projects for major banks and businesses, leading the client from kick-off to launch while ensuring on-time, high-quality delivery.
• Overcome project blockers with strong problem-solving and influencing skills, working in both business and technical contexts, and building trust with diverse stakeholders.
• Use governance expertise to manage scope, timelines, and accountability, while identifying risks, solving challenges, and ensuring regulatory compliance.
• Identify, track and Manage delivery risks for deals—including project, financial, compliance, and reputational—ensuring robust mitigation plans are in place.
• Build and nurture excellent relationships with partners, ensure they love the experience we offer them
• Confidently explain financial technology solutions and lead process improvements to enhance project scalability and efficiency

This role will give you the opportunity to:

• Have a significant and visible impact on the growth of [Employer hidden] platform by leading payments partnerships with the world’s biggest banks and businesses.
• Help to scale the Implementation function, by leading initiatives to improve our processes. 
• Deliver new and innovative solutions, finding ways to do things that haven’t been done before.
• Travel to work with our teams and meet with prospects around the world.

Qualifications

A bit about you:

• 4+ years of project management experience in banking/fintech.
• Proven track record managing complex, multi-phase projects using Agile, Waterfall, or hybrid methodologies. Skilled in creating and managing high-quality project plans, breaking down tasks, mapping dependencies, and identifying the critical path to launch.
• Extensive Experience in leading API and/or SWIFT based payment integrations, by navigating banking or large enterprise organisational structures and decision making processes in order to drive successful project outcomes.
• Proven ability to identify, manage and mitigate risks through strong project governance.
• Demonstrable experience in delivering payment integrations while adhering to local regulatory requirements 
• Excellent verbal and written communication skills, adept at presenting complex concepts to both C-suite and working teams, adapting messages to the audience.
• Expertise in resolving challenges, making impactful decisions, and acting autonomously.
• Decision making & problem solving: Strong decision-making skills and expertise in overcoming complex challenges.