Principal Implementation Manager
SKILLS
FULL DESCRIPTION
[Employer hidden — view at passion-project.co.uk] is a global technology company, building the best way to move and manage the world’s money.
As a Principal Implementation Manager in the KYC & Onboarding domain, you will oversee large-scale implementations that touch millions of customers. You’ll ensure regional KYC/KYB teams and central Product/Data/Compliance operate as one system — with shared KPIs, transparent data, and predictable launch execution.
Job Description
Your Mission
As a Principal Implementation Manager in the KYC & Onboarding domain, you will oversee large-scale implementations that touch millions of customers. You’ll ensure regional KYC/KYB teams and central Product/Data/Compliance operate as one system — with shared KPIs, transparent data, and predictable launch execution.
You will own the successful execution of every piece of our roadmap - be the translation layer between Regional teams, Compliance, Product, Engineering and Data — turning ambiguity into measurable plans, trusted dashboards, and decisions.
How You’ll Contribute
Planning & Scoping
- Review existing flows to identify gaps, risks, and improvement opportunities.
- Build visibility over KYC/KYB performance and compliance health: define KPIs, establish metric ownership, improve data quality, and publish clear, decision-ready reporting
- Shape and maintain the KYC/Onboarding implementation roadmap.
Execution & Delivery
- KYC/KYB performance operating system: KPI definitions, metric governance, launch scorecards, regional cadence, and a single source of truth for performance & risk signals
- Coordinate regional KYC/KYB leads across time zones: align priorities, unblock execution, and ensure local constraints (process/regulatory/ops) are reflected early — not discovered at launch
- Ensure onboarding controls, data flows, metrics and compliance requirements are correctly implemented end-to-end.
- Standardise regional rollout playbooks so compliance controls are repeatable across markets
Risk, Compliance & Support
- Maintain a transparent metrics & knowledge hub: metric definitions, data lineage, dashboards, ‘what changed’ notes, and weekly performance narratives stakeholders actually trust
- Own the regional escalation & resolution loop for KYC/KYB compliance pain points: triage, root-cause with Product/Data/Eng, track fixes to closure, and prevent recurrence through standards and monitoring
- Own quality and control standards for onboarding integrations and partner-driven changes.
This Role Will Give You the Opportunity To
- Become an expert in global onboarding, regulations, identity verification, fraud mitigations, and partner integrations.
- Work autonomously, creating your path to impact while collaborating with smart, curious colleagues across [Employer hidden].
- Work with modern systems, real-time decisioning engines, KYC providers, and market-specific onboarding flows.
- Shape customer safety globally, ensuring [Employer hidden] onboards millions of customers in a compliant and scalable way.
- Be at the heart of [Employer hidden]’s expansion, supporting new products, features, and geographies.
About You
You’re a great fit if you have:
Must-have
- 5–8+ years experience in Implementation, Product, Program Management, Delivery, or similar roles.
- Strong understanding of FinCrime / Compliance domain.
- Proven experience leading complex, multi-team implementations.
- Analytical background and strong pattern recognition — ability to understand new problems by drawing parallels to prior implementations.
- Excellent stakeholder management across technical, operations, compliance, and partner domains.
- Ability to create clarity, structure, and momentum in ambiguous environments.
- Strong SQL skills.
- Strong written documentation habits.
Nice-to-have
- Experience with onboarding/KYC vendors, data integrations, or real-time decisioning platforms.
- Knowledge of modern AI/ML models, how they work and fit enterprise environments.