Senior/Principal Product Manager - Business Account Experience

Job Description

[Employer hidden] Business is a core part of [Employer hidden]’s mission and is one of the fastest growing parts of [Employer hidden]. This role is a great opportunity to bring a step change and accelerate a product already at scale and growing rapidly.

We are looking for a Product Manager with a strong understanding building User Experiences for SMBs to lead our Account Experience team. Your mission begins the second a customer completes onboarding and lands in the product: ensuring they don't just join, but thrive, activate, and scale their operations using our full suite of products.

You will own the business experience across the lifecycle including ‘Early Use’ meaning adopting their first set of products and also ‘Deeping the usage’ meaning help business discovery, understand and adopt the full range of products that will help their Business grow. 

Qualifications

You have at least 5+ years experience as PM with successful launches that has led to trajectory change in growth

UX Obsessed: You believe that B2B software shouldn't feel like "work." You have a proven track record of leading design-heavy products where the user journey is the primary differentiator

Small Business Champion: You genuinely understand what it means to run a small business. You know their pain points, their late nights, and why a clear dashboard or a quick statement download matters.

Proven Leader: You have led cross-functional teams before. You know how to balance "shipping fast" with "building right."

Strategic & Tactical: You can zoom out to define the strategy but aren't afraid to dive into technical details of an API implementation

Bonus:

You have experience building B2B software

You have experience managing 3rd party relationships