Customer Support Officer
SKILLS
FULL DESCRIPTION
We are seeking a Customer Support Officer within the Examinations Team, to be based at our office in NG8, Nottingham. This role involves both administration and customer service on a daily basis, ensuring the efficient operation of registrations, achievements, examination, and certification processes. You will need to have experience of working in a busy office and have excellent organisational and time management skills. A keen eye for detail is essential to work accurately at a fast pace. You should have excellent IT skills and be competent in Microsoft Office.
Customer Support Officer
[Employer hidden — view at passion-project.co.uk] Group offer over 400 Further Education qualifications through approved colleges and training providers across the UK. The qualifications we offer cover a wide variety of vocational subjects, including hospitality, door security, transport, and childcare.
This role involves both administration and customer service on a daily basis, ensuring the efficient operation of registrations, achievements, examination, and certification processes. You will need to have experience of working in a busy office and have excellent organisational and time management skills. A keen eye for detail is essential to work accurately at a fast pace. You should have excellent IT skills and be competent in Microsoft Office.
Customer service is a significant part of the role, and we work hard to provide our customers with a courteous, professional, and efficient service at all times. You should be good at handling queries professionally and be a confident communicator, liaising with internal and external customers by telephone and email.
At [Employer hidden] Group, we are passionate about the advancement of [Employer hidden] to improve the lives of individuals. Our work makes a real difference to people’s lives locally, nationally, and internationally.
If you are interested in working for a lively and welcoming organisation where you can directly contribute to continued success, please apply with a CV and covering letter via the links below.
We offer good terms and conditions of employment with a generous holiday entitlement and a contributory pension scheme.
No agencies please. Should you not hear from us within two weeks of the closing date, we regret your application has been unsuccessful.
#### How to apply
You can find further information about the role and to how to apply here.