Telematics & Claims Advisor

Responsibilities

• Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policy holders to provide appropriate support, including contacting emergency services where required.
• Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers’ Liability and Public Liability claims.
• Maintain and develop knowledge of telematics technology and its role within the insurance sector.
• Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement.
• Conduct witness statement appointments and draft witness statements for RTAs that have occurred in Scotland.
• Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently.
• Build and maintain positive client relationships, managing expectations and delivering a high standard of service.
• Ensure compliance with Information Security policies, including data protection and secure use of information systems.
• Uphold the Core Values of [Employer hidden — view at passion-project.co.uk] Group and undertake any additional duties appropriate to the role as directed by the Management Team.

What We Offer

• Competitive salary and a structured progression pathway
• Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
• Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts
• Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
• Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
• Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year.

About You

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business.

Essential Skills and Experience

• Ability to work towards shared goals and objectives.
• Experience of demonstrating effective teamworking within a commercial environment.
• Strong attention to detail and accuracy.
• IT literate.

Desirable Skills and Experience

• Excellent written communication skills, including spelling and grammar. 
• Effective time management and organisational skills. 
• Proactive and self-motivated approach to work. 
• Experience of working to deadlines and performance targets. 
• Ability to contribute to shared team goals and objectives. 
• Demonstrated ability to work effectively as part of a team within a commercial environment. 
• Flexible, cooperative, and adaptable approach. 
• Ability to identify potential issues and take a solution-focused approach. 
• Strong communication and interpersonal skills. 
• Commitment to continuous personal and professional development. 

Next Steps?

If you feel this role is the right fit for you, then Apply Now!

If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.

If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.

We look forward to reviewing your application!