Weekends & Evenings Claims Handler
SKILLS
FULL DESCRIPTION
Weekends & Evenings Claims Handler
[Employer hidden — view at passion-project.co.uk] is looking for a Part Time Claims Handler to join their First Response Team. The role involves handling initial client claims related to road traffic, personal injury, and vehicle damage, providing exceptional customer service, and working to targets and deadlines.
Responsibilities
- Handle initial client claims related to road traffic, personal injury, and vehicle damage.
- Looking after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients.
- Being articulate, having a strong communication skill set to handle complex claims, and maintaining professional relationships with internal colleagues, external clients, and third parties.
- Working to targets and deadlines within a proactive workplace, meaning taking ownership of your caseload is essential.
What We Offer
- Competitive salary ·of £13.46 per hour.
- Plus an excellent bonus structure!
- Generous Holiday Package: 25 days holiday (pro rata) plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
- Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application).
- Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
- Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
- Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year.
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Skills and Experience
- Experience of working within a call centre environment.
- Experience of working towards deadlines and performance objectives.
- Good attention to detail and accuracy.
- Time management and organisation skills.
- Able to work effectively within a team.
- Strong Communication skills.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!