Assistant F&B Operations Manager

Assistant F&B Operations Manager

Here at [Employer hidden — view at passion-project.co.uk], we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We’re looking for a friendly and passionate Assistant F&B Operations Manager to join our team.

The Role

As an Assistant F&B Operations Manager, you will support F&B Operations Manager and day-to-day management of all Food & Beverage and Meetings & Events operations. You will ensure both short-term and long-term departmental goals are met while delivering exceptional guest experiences in line with the brand standards of DoubleTree by Hilton London West End.

In this role, you will help drive revenue and profitability by implementing effective marketing and upselling strategies, monitoring performance, and controlling operational costs. You will also maintain high standards of service and product quality, support team development, and ensure all operations align with the hotel’s business plan.

Working closely with the F&B Operations Manager, you will contribute to the continuous improvement of operations, elevate guest satisfaction, and support the overall commercial success of the Food & Beverage department.

Other accountabilities include:

• Lead the daily operations of the Food & Beverage department, ensuring brand standards and service excellence are consistently delivered.
• Support the Food & Beverage Manager in achieving departmental goals including guest satisfaction, revenue growth, and profitability.
• Maintain a hands-on leadership approach, ensuring appropriate staffing levels and strong team performance across all F&B outlets.
• Monitor and analyse departmental costs, including wage control and discount management, taking corrective action where necessary.
• Conduct regular inspections of F&B and Meetings & Events areas to ensure facilities, equipment and presentation meet company standards.
• Audit food and beverage service quality regularly and implement strategies to continuously improve guest experience.
• Review daily reservation lists, arrivals, VIP guests and event schedules to ensure teams are prepared to deliver exceptional service.
• Assist in developing and implementing marketing initiatives, promotions and campaigns to drive revenue and market awareness.
• Analyse financial and operational reports to identify trends and implement performance improvements.
• Ensure compliance with all company policies, licensing requirements, health & safety regulations and food safety standards.
• Support recruitment, training and development of team members to build a highly skilled and motivated workforce.
• Work closely with management on performance reviews, coaching, employee relations matters and succession planning.
• Foster a positive team culture through effective communication, regular team briefings and monthly departmental meetings.
• Act as Duty Manager when required, ensuring smooth hotel operations and high levels of guest satisfaction.
• Promote a collaborative working environment by supporting colleagues across departments and maintaining excellent internal communication.

Benefits

• GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
• Private Healthcare Plan – financial assistance towards the cost of healthcare
• Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
• Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
• Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
• Hero Of The Month recognition programme to recognise and celebrate your achievements
• Free-of-charge freshly cooked meals to enjoy on duty
• Free-of-charge dry-cleaning for your uniform
• Free weekly English classes
• Lots of team member social events and wellbeing events

Eligibility:

- In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.

- Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

[Employer hidden] is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

tatus, or pregnancy and maternity.