Night Receptionist
SKILLS
FULL DESCRIPTION
The Trafalgar St. James London, Curio Collection by Hilton is a five-star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End it offers an iconic London experience. The hotel’s vibrant venue, Rockwell Bistro & Wine Bar, offers a curated menu of modern dishes, expertly crafted cocktails, and an extensive wine selection, all set within a bold and stylish space that delivers a dynamic day-to-night experience.
Key Responsibilities:
- Be the Ultimate Host: Act as the first point of contact for late arrivals, providing a warm, sophisticated welcome and efficiently managing late check-ins and overnight calls.
- Anticipate & Deliver: Proactively anticipate guest needs and provide flawless service, which includes assisting with overnight in-room dining requests.
- Drive Loyalty: Actively promote the Hilton Honors program and ensure guests are aware of its benefits.
- Financial Accuracy: Take responsibility for running the night audit and accurately posting overnight room charges.
- Operational Excellence: Maintain the pristine appearance of our public areas throughout the night and act as vital support to the Night Manager during any out-of-hours emergencies.
What You’ll Bring?
The ideal candidate is a person who ensure that the highest standards of hospitality and welcome are demonstrated at all times, while ensuring the safety of the hotel overnight. The ability to multitask and prioritise is important, as well as the ability to work well under pressure. You will have excellent verbal and written communication skills, produce quality work and be flexible to work shifts.
Experience within a similar environment is preferable, however, we look for attitude, quality and interpersonal skills rather than experience and will give you the tools to ensure you are successful in your role.