Cluster Reservations Agent

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Reservations Communication Skills Sales Administration Organisational Skills Computer Proficiency

FULL DESCRIPTION

Cluster Reservations Agent

DoubleTree by Hilton London – West End

92 Southampton Row London, London (Central), London, WC1B 4BH

What will I be doing?

As the Cluster Reservation Agent, you will serve as the first line of enquiry for room reservations within the hotels. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, enquiries into contracted business
  • Respond, positively, to sales enquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organisational skills
  • Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Previous hotel reception experience, ideally with a Hilton brand

Benefits

  • • GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
  • • Private Healthcare Plan – financial assistance towards the cost of healthcare
  • • 2 x annual salary life assurance
  • • Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
  • • Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
  • • Hero Of The Month recognition programme to recognise and celebrate your achievements
  • • Free-of-charge freshly cooked meals to enjoy on duty
  • • Free-of-charge dry-cleaning of suiting items
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